23 Quotes
"1. Be a good host: Think of each research meeting as though it were a dinner party, and you are the host."
— Michael Margolis
How to Build Better Rapport For Better Research Interviews"2. Figure out the status: Quickly identify someone’s status and set your own to complement theirs"
— Michael Margolis
How to Build Better Rapport For Better Research Interviews"3. Remember the Seesaw Principle: Status isn’t fixed. You can lower someone’s status by raising your own and vice versa."
— Michael Margolis
How to Build Better Rapport For Better Research Interviews"4. Focus on the other person as much as the information you need to gather"
— Michael Margolis
How to Build Better Rapport For Better Research Interviews"5. Beware external factors that affect rapport"
— Michael Margolis
How to Build Better Rapport For Better Research Interviews"4. Be neutral and encouraging"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"5. Don’t judge or dismiss"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"8. Ask follow-up questions"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"9. When in doubt, clarify"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"10. Answer questions with questions"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"11. Keep it personal and concrete"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"15. Watch facial expressions, body language, and tone (yours and theirs)"
— Michael Margolis
Get better data from user studies: 16 interviewing tips"Step 3: Schedule and confirm testers"
— Michael Margolis
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