The UX Research reckoning is here | Judd Antin (Airbnb, Meta)

Transcript

User-centered performance refers to customer  obsession or user-centered practice that is symbolic rather than focused on learning. It's  hugely common, I would argue. It's work we do to signal to each other how customer obsessed we are,  not because we want to make a different decision.   If your listeners are like, "I don't do that."  I'm like, "... Read More