Leading Teams in a WFH World - GGV Live Webinar

TL;DR

This content discusses best practices for managing remote teams during the work from home (WFH) period caused by the COVID-19 crisis.

Transcript

we have quite a few folks who join why don't we jump in Jade read let me let me just do a quick introduction for everybody who's on the line I'm Jeff Richards I'm one of the managing partners at gtp capital we are a global venture capital firm with offices in Beijing Shanghai Singapore Menlo Park in San Francisco I mentioned that just because it's ... Read More

Key Insights

• 😨 Proactively managing fear and isolation is crucial for remote teams.
• 😀 Fostering connections and addressing specific challenges faced by different types of remote workers is important.
• 😤 Using video calls and making meetings engaging and fun can encourage participation and boost team morale.
• 🤩 Transparent and frequent communication is key to effective remote team management.
• ⌛ Resetting objectives and key results for shorter time horizons can provide clarity and focus during uncertain times.
• 🪛 Doubling down on existing customers and driving value can help mitigate potential revenue challenges.
• 🖐️ Leadership and resilience will play a critical role in navigating the crisis.

Questions & Answers

Q: How does Daedrea approach managing fear and isolation among remote team members?

Daedrea believes that it is a leader's responsibility to proactively manage people's fear and isolation. She focuses on fostering connections and addressing the specific challenges faced by different types of remote workers, such as those who share a house with others or those who rely on social interactions for engagement.

Q: How does Daedrea encourage engagement and active participation in remote team meetings?

Daedrea suggests using video calls for longer conversations, as it allows team members to see each other and enhances human connection. She also recommends making meetings fun and engaging, like having team members dress up in creative outfits or sharing photos of their home offices to create a more intimate and connected environment.

Q: How does Daedrea handle the challenges of managing remote teams and maintaining effective communication?

Daedrea emphasizes the importance of transparent and frequent communication. Her company uses channels like video calls, walking "ask me anything" calls, and daily recordings to keep everyone connected. She also emphasizes the need for leaders to provide direction, be transparent, and actively address concerns and questions from team members.

Q: How does Daedrea approach performance management during these challenging times?

Daedrea advises leaders to reset objectives and key results (OKRs) for shorter time horizons, such as a 45-day window, to reflect the current reality. She suggests emphasizing customer experience and enablement, doubling down on existing customers, and driving value despite the potential impact on net new customer acquisition.

Summary & Key Takeaways

• The content features a conversation between Jeff Richards, a managing partner at gtp capital, and Daedrea Holstrom, the CEO of work board, on how to effectively manage remote teams during the current crisis.

• Daedrea highlights the importance of proactively managing fear and isolation among team members and providing support for different types of remote workers.

• She shares 10 strategies her company has implemented, including using video calls for longer conversations, hosting funny and engaging weekly All Hands meetings, and creating a virtual space for team members to connect and share photos of their home offices.