“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Transcript

No, listen. The guy that you went into your room who runs our cigar lounge now, his name is Mikuel. I have to give him a shout out. Mikuel was a general manager of an Italian restaurant here that I would go to three times a week. I told you the story. Yeah. But no, no, no. You used to three days, but you ended up going five days. Yes. But let me te... Read More