How to Sell Voice AI Services with HighLevel

TL;DR

HighLevel voice AI can operate as a 24/7 phone agent that answers simultaneous calls, books appointments, transfers callers, collects information, and summarizes conversations. Agencies can package these capabilities as a branded AI business service for local companies, combining HighLevel's white-label software with onboarding and technical support to reduce manual work and capture more customers.

Transcript

Highle master class. If you haven't paid attention to high level, let me tell you, we are in the middle of what we call the summer of AI. It is a fabulous time to get to know what kind of opportunities you have with AI. Especially with High Level, we have a ton of discounts happening, a ton of different promotional things. Uh I know that you can ge... Read More

Key Insights

• HighLevel voice AI is a 24/7 phone system that can answer incoming calls without taking breaks. It can also manage multiple calls simultaneously, making it suitable for businesses that want continuous telephone coverage rather than service limited to normal working hours.
• The voice AI agent is capable of booking appointments during caller conversations. This allows a business to use it as an appointment center or appointment setter, connecting call handling with a practical next step instead of merely recording a message.
• Call transfers are supported when a conversation needs to move to another person or department. The agent can therefore perform part of a human receptionist's routing role while still collecting relevant information from the caller before or during the interaction.
• Call summaries give business owners a record of what was discussed. This feature helps them understand the purpose and outcome of conversations handled by the AI agent without requiring them to listen to or personally participate in every incoming call.
• Voice AI roles can be adapted to the needs of a specific business. The examples presented include receptionist, after-hours answering service, appointment setter, sales advisor, and level-one technical support agent that responds to frequently asked questions.
• A custom HighLevel agent begins with an editable default prompt. The setup shown changes the agent's name, identifies it as a receptionist or support specialist, inserts the business name, and defines its goal as gathering information from callers.
• HighLevel can be white-labeled so an agency can sell the software under its own brand. Extendly adds a white-labeled support team for onboarding and 24/7 technical assistance, allowing the agency to present both the platform and customer support as its own offering.
• Voice AI can also support internal sales training. Beant Singh describes testing an agent that acted as a customer and questioned a sales advisor, showing that the technology can simulate customer interactions in addition to handling real business calls.
• More videos from this channel:
  • How to Rebuild an Agency After a Seven-Figure Exit
  • How to Use Conversation AI for Roofing Leads
  • How to Price and Package AI Services for Profit
• More from this channel: HighLevel

Questions & Answers

Q: What can HighLevel voice AI do for a business?

HighLevel voice AI can answer incoming calls around the clock, handle multiple calls simultaneously, book appointments, transfer callers to relevant people or departments, collect caller information, and summarize conversations. A business can configure it as a receptionist, after-hours answering service, appointment setter, sales advisor, or level-one technical support agent for frequently asked questions.

Q: How do you create a custom voice AI agent in HighLevel?

To create a custom voice AI agent, open the area containing previously built agents and select the option to create an agent. HighLevel lets you choose an existing marketplace agent or start with a custom one. The custom route loads a default prompt that you can edit with the agent's name, business name, role, responsibilities, and information-gathering goal.

Q: How can agencies package HighLevel voice AI for local businesses?

Agencies can package voice AI as a branded business service that handles calls, appointments, transfers, caller details, common questions, and conversation summaries. HighLevel can supply the white-labeled software platform, while a support provider such as Extendly can supply branded onboarding and 24/7 technical support. Together, these components let an agency approach local businesses with its own software and support solution.

Q: Can HighLevel voice AI answer several calls at once?

Yes, the agent is described as capable of answering multiple calls simultaneously while remaining available 24/7. It does not take breaks, so it can provide continuous call coverage for a business. These capabilities make it relevant as a receptionist, appointment center, or after-hours answering service when several callers may need assistance without waiting for one human operator.

Q: Can HighLevel voice AI book and transfer calls?

HighLevel voice AI can book appointments while speaking with callers and can transfer calls when another person or department is needed. These functions allow it to complete common receptionist tasks rather than simply answering and recording calls. The agent can also gather caller information and summarize the conversation, giving the business useful context about what happened during the interaction.

Q: What business roles can a HighLevel voice AI agent perform?

A HighLevel voice AI agent can serve as a 24/7 receptionist, after-hours answering service, appointment setter, sales advisor, appointment center, or level-one technical support agent. Its role depends on how the business configures the prompt and desired workflow. It can answer questions, gather information, route calls, schedule appointments, and document conversations through summaries.

Q: How does white-label support complement HighLevel?

White-labeled HighLevel gives an agency a software platform it can sell under its own brand, effectively providing the technology behind that branded service. Extendly offers a white-labeled support arm that can handle customer onboarding and 24/7 technical support within the platform. Combining both lets the agency present branded software and branded assistance to its business customers.

Q: Can voice AI be used to train a sales team?

Voice AI can be used for sales practice by configuring the agent to act as a prospective customer. Beant Singh describes testing this approach by having the agent question or challenge a sales advisor to assess how well the advisor delivered a pitch. This example extends voice AI beyond live call handling into simulated customer conversations for internal training.

Summary & Key Takeaways

• HighLevel's voice AI functions as a configurable phone system for businesses. It can answer calls around the clock, handle simultaneous conversations, book appointments, transfer callers to appropriate people or departments, gather caller details, answer frequently asked questions, and produce summaries that tell business owners what each conversation covered.

• Creating an agent starts in HighLevel by selecting the option to create an agent. Users can choose an existing marketplace agent or begin with a custom agent. The custom setup includes a default prompt that can be edited with the agent's name, assigned role, business identity, responsibilities, and information-gathering goal.

• Agencies can present voice AI as part of a branded business solution for local clients. Potential roles include receptionist, after-hours answering service, appointment setter, sales advisor, and level-one technical support. Extendly complements white-labeled HighLevel software by providing branded onboarding and 24/7 platform support for agencies and their customers.