"We need braver leaders and more courageous cultures."

"there was one issue that leaders ranked as the greatest concern: Avoiding tough conversations, including giving honest, productive feedback."

"Clear is kind. Unclear is unkind."

"Feeding people half-truths or bullshit to make them feel better (which is almost always about making ourselves feel more comfortable) is unkind."

"Not getting clear with a colleague about your expectations because it feels too hard, yet holding them accountable or blaming them for not delivering is unkind."

"A rumble is a discussion, conversation, or meeting defined by a commitment to lean into vulnerability, to stay curious and generous, to stick with the messy middle of problem identification and solving, to take a break and circle back when necessary, to be fearless in owning our parts, and, as psychologist Harriet Lerner teaches, to listen with the same passion with which we want to be heard."

"Armoring up and protecting our egos rarely leads to productive, kind, and respectful conversations."

"Stay awkward, brave, and kind."

"Avoiding tough conversations, including giving honest, productive feedback."

"Diminishing trust and engagement;"

"Increases in problematic behavior, including passive-aggressive behavior, talking behind people’s backs, pervasive backchannel communication (or “the meeting after the meeting”), gossip, and the “dirty yes” (when I say yes to your face and then go behind your back); and"

"Decreasing performance due to a lack of clarity and shared purpose."

"More than anything else, when someone says, “Let’s rumble,” it cues me to show up with an open heart and mind so we can serve the work and each other, not our egos."