Stories of An AMEX Black Card Concierge | My Reaction

TL;DR

• Former concierge shares outrageous requests and job responsibilities for American Express Platinum and Black cardholders.

Transcript

i was a concierge for american express platinum and black card members ask me anything so what i'm gonna do in this video you guys is actually go through this reddit ask me anything post right here and just give you guys my reaction so for anyone who doesn't know what a concierge is for american express basically if you have the platinum card or th... Read More

Key Insights

• 🖤 Platinum cardholders required an annual expenditure of $50,000, while Black cardholders spent around $200,000 per year.
• 🧡 Concierges handled a range of requests from reservations to unique requests like sourcing exclusive vehicles and rare items.
• ❓ Confidentiality was crucial, with concierges maintaining strict standards of client privacy and ethical conduct.
• ✋ Concierges underwent intensive training to handle diverse requests and ensure high-quality service.
• 💁 The concierge service extended beyond reservations to assisting clients with varied needs such as finding nearest locations and providing travel tips.
• 🪡 Clients sometimes made inappropriate or illegal requests, showcasing the need for concierges to navigate delicate situations professionally.
• 🍵 The job of an American Express concierge involved meticulous organization and efficiency in handling multiple client requests.

Questions & Answers

Q: What are the requirements for having an American Express Platinum or Black card?

To have a Platinum card, one needed to spend a minimum of $50,000 annually, while the Black card was invite-only with an expected spending of around $200,000 per year.

Q: Were there any illegal or unethical requests made to the concierge service?

Some clients requested illegal services like escorts, but the concierge team strictly upheld legal and ethical standards, denying such requests.

Q: What was the most challenging request you had to fulfill as a concierge?

One client soiled himself during a conference and requested new clothes discreetly, showcasing the extent of personalized service the concierge provided.

Q: How did you land the job as an American Express concierge?

The concierge got hired after applying on a job portal and proving his skills in finding information quickly online during a test.

Summary & Key Takeaways

• Former American Express concierge reveals the job's responsibilities for Platinum and Black cardholders.

• Clients made diverse and often outrageous requests, from sourcing a scarce Nintendo Wii to unique custom-made vehicles.

• The concierge service entailed handling reservations, ticket bookings, and providing personalized assistance to high-end clients.