“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

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February 10, 2026
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“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service

Transcript

You won the Malcolm Bidge um Baldridge National Quality Award twice. That's correct. 92 and 99. No other company has ever done this before. So what is the significance of that? Cuz that's straight up from the White House, right? That's straight from the DC. What is the significance of that? Well, it's it's a fantastic thing that the government did ... Read More

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