How to Report Violations on Amazon Seller Central

TL;DR

To report a violation on Amazon Seller Central, navigate to the 'Report Abuse' tab under the help section. Select the appropriate violation type, such as intellectual property theft or hijacked listings. Keep in mind the process can be opaque, and multiple reports may be necessary for effective resolution.

Transcript

how do you report somebody for abuse on amazon my name is stephen pope i'm the founder of my amazon guy and in this video i'm going to walk you through the report abuse function inside of seller central this is an update to my 2020 video they've updated the ui inside of seller central when you try and navigate and go through the help files and i'm ... Read More

Key Insights

• 👶 The report abuse function in Amazon Seller Central has been updated, with a new user interface and navigation.
• ©️ Reporting abuse through Brand Registry is effective for intellectual property violations and copyright infringement.
• 📟 Hijacked listings and issues related to product detail pages require additional efforts to get resolved.
• ❓ Misuse of keywords and incorrect content listings can be reported, but outcomes may vary.
• 🦡 Reporting customer abuse, bad returns, and feedback violations is possible but may require substantial evidence.
• 💄 The outcome of abuse reports is often not communicated to the reporter, making it a somewhat opaque process.
• 📁 Parentage violations related to variations have become a common violation report filed by virtual assistants.

Questions & Answers

Q: How can I report a seller who is using my trademark or copyright on their listing?

To report a seller for intellectual property violations, go to the Brand Registry within Seller Central and follow the prompts to report the violation. This is an effective way to protect your trademark or copyright.

Q: What should I do if someone hijacks my listing on Amazon?

Unfortunately, there is not a straightforward way to report hijacking on Amazon. However, you can use the "Product Detail Page Violation" report and provide evidence to support your claim. It may take multiple reports and brand registry tickets to get the issue resolved.

Q: Can I report a seller for selling a product that doesn't match the description?

Yes, you can use the "Products Received Are Different Than the Description" report if you have received a product from a secondary seller listed on your detail page, and it does not match the product description. However, be cautious as reporting this violation may also impact your ASIN.

Q: How can I report a seller who is misusing keywords on their product detail page?

To report a seller for misusing keywords, gather evidence of them using trademarked phrases in their product detail page. Then, use the "Misuse of Keywords on the Product Detail Page" report to report the violation and provide the ASIN for reference.

Summary & Key Takeaways

• The video provides a step-by-step guide on how to report abuse on Amazon Seller Central, focusing on various types of violations.

• It covers topics such as reporting intellectual property violations, hijacked listings, incorrect product descriptions, wrong category placements, and misuse of keywords.

• The video highlights the importance of brand registry for reporting violations and discusses the challenges of getting desired outcomes from reporting abuse.