[ SOLUTION ] Brand Registry Bug - Connect to USA + UK Amazon Stores

TL;DR

Sellers in the UK and US are having trouble connecting their brand registry when expanding to the other country. This video provides solutions for resolving this issue.

Transcript

sellers in the united kingdom as well as the united states have problems connecting their brand registry when opening in the other continent my name is stephen pope and i'm the founder of my amazon guy in this video i'll briefly talk about some of the common techniques that i use to get this issue fixed so i i went on the million dollar sellers clu... Read More

Key Insights

• ❓ Sellers expanding to the UK from the US are experiencing issues with brand registry not being connected to their UK seller account.
• ✅ Checking the merchant token for both the US and UK accounts is crucial in resolving this issue.
• 🎟️ Filing a technical ticket with brand registry and providing both merchant tokens can help connect the brand registry to the UK account.
• ❓ Creating a separate brand registry account for the UK can also resolve this problem.
• ❓ It is common for Amazon's support system to mistakenly believe that the seller is already connected to brand registry in the UK.
• 🦮 The founder of My Amazon Guy recommends checking his videos and guides on brand registry bugs for further assistance.

Questions & Answers

Q: Why is the seller unable to make or edit brand listings in the UK?

The brand registry in the UK is not connected to the seller's UK account, preventing them from accessing brand benefits and making changes to their listings.

Q: How can the seller resolve this issue?

The seller should check their merchant token for both the US and UK accounts and then file a technical ticket with brand registry, requesting to connect both tokens.

Q: Why does Amazon continue to tell the seller that they are connected, even though they are not able to access brand registry benefits in the UK?

This is likely because the seller is only connected through the US and not through the UK seller central portal. Amazon's support system may not be aware of this distinction.

Q: Is it necessary to have a separate brand registry account for the UK?

Yes, if the seller has not already done so, they should create a separate brand registry account specifically for the UK.

Summary & Key Takeaways

• Sellers who have expanded to Amazon UK are experiencing issues with their brand registry not being connected to their UK seller account, resulting in the inability to make or edit brand listings.

• Contacting brand registry in the UK has not resolved the issue, and sellers are left frustrated and unable to optimize their listings.

• The solution to this problem is to check the merchant token for both the US and UK accounts and file a technical ticket with brand registry to connect both tokens.