"The Power of Zettelkasten and Effective User Interviews: Connecting Ideas and Discovering User Needs"


Hatched by Glasp

Sep 03, 2023

4 min read


"The Power of Zettelkasten and Effective User Interviews: Connecting Ideas and Discovering User Needs"

When it comes to organizing and making sense of information, the traditional folder-based approach often falls short. Each folder becomes a separate silo, making it difficult to draw connections between ideas filed away in different folders. Additionally, with thousands of notes per tag, the organization becomes just as confusing as having no organization at all. German scholar Luhmann recognized this problem and took a different approach. He not only relied on tags but also linked his notes together, creating a web of ideas. This concept of a web of interconnected notes, known as Zettelkasten, has significant advantages.

By using the Zettelkasten method, your notes become entities that are knitted into a larger web of ideas. Instead of the system deteriorating as more notes are added, it becomes better. This growth model with a compound effect is similar to how the brain and webpages are organized. The Zettelkasten is bursting with ideas that you added years ago and may no longer remember. Yet, if you explore it with a specific question in mind, the Zettelkasten will surprise you with answers.

Numerous studies suggest that non-linear note-taking strategies, such as with an outline or concept maps, benefit learning outcomes more than linear recording of information. The selection and organization of information are most effective with non-linear strategies. This finding aligns with the Zettelkasten approach, where connections among seemingly random notes foster the generation of new ideas.

The Zettelkasten's explicit purpose is to remix ideas, as creativity is all about connecting existing ideas. All novel ideas are based on previous ones, and a Zettelkasten provides a platform for this remixing process. To make the most of your Zettelkasten, here are three actionable pieces of advice:

  • 1. Always link your notes: Whenever you add a new note, make sure to link it to already existing notes. Avoid having disconnected notes that hinder the discovery of connections.
  • 2. Explain why you're linking notes: When connecting two notes with a link, briefly explain why you're linking them. This practice adds context and aids understanding when revisiting the notes later.
  • 3. Add connection notes: As you begin to see connections among seemingly random notes, create connection notes. These specific notes serve the purpose of linking other notes and explaining their relationships.

It's important to note that a Zettelkasten should never be a dump of copy-and-pasted information. Instead, link to new notes that explain what's wrong with the old ones. The main purpose of a Zettelkasten is to find connections among seemingly unconnected ideas, allowing them to intermingle and give rise to new ideas.

Now, let's shift gears and explore the value of user interviews. The most crucial aspect of a user interview is discovering the challenges and needs that users have. A good user interview goes beyond closed-ended questions and focuses on open-ended questions that extract insights and stories from users. To conduct effective user interviews, here are six key things to keep in mind:

  • 1. Avoid leading questions: Instead of guiding users with leading questions, ask open-ended questions that allow them to provide genuine insights and stories.
  • 2. Ask follow-up questions: Don't be afraid to dig deeper by asking follow-up questions. This helps uncover valuable information that users might not have shared initially.
  • 3. Maintain a single direction: Stick to asking questions that follow a specific direction. This allows for a more focused and productive interview.
  • 4. Don't stick to a script: While it's essential to prepare questions beforehand, don't restrict yourself to asking them in a specific order. Be flexible and adapt the conversation based on the user's responses.
  • 5. Avoid using "why" too much: The word "why" can sometimes come across as confrontational or judgmental. Try to rephrase questions to elicit meaningful responses without relying heavily on "why."
  • 6. Don't ask users what they need: Instead of directly asking users what they need, your job is to extract their needs and challenges from the content they share. Everyday conversations can often provide the most valuable insights into a user's essence and thoughts.

In conclusion, both the Zettelkasten method and effective user interviews share a common thread of connecting ideas and uncovering valuable insights. The Zettelkasten allows for the remixing of ideas, fueling creativity and generating new connections. On the other hand, user interviews provide a platform to understand users' challenges and needs by extracting their genuine insights and stories. By leveraging these methods and following the actionable advice provided, you can enhance your productivity and gain deep insights into the world of ideas and user needs.

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