Why People Become Restaurant Regulars and How to Keep Them Coming Back: The Power of Community, Routine, and Personalization


Hatched by Glasp

Aug 09, 2023

4 min read


Why People Become Restaurant Regulars and How to Keep Them Coming Back: The Power of Community, Routine, and Personalization


In the highly competitive restaurant industry, customer loyalty is crucial for success. Improving customer loyalty by just 5% can lead to a significant increase in profits, ranging from 75-95%. Regular customers, who make up at least a third of a restaurant's total revenue, are the backbone of any successful establishment. This article explores the reasons why people become restaurant regulars and offers actionable advice on how to keep them coming back.

The Importance of Community, Routine, and Personalization:

For many individuals, a restaurant becomes more than just a place to eat. It becomes a community, a familiar spot where they feel a sense of belonging. In an increasingly disconnected world, people seek out establishments that provide a sense of community, allowing them to connect with others and feel a part of something larger. By fostering a welcoming and inclusive environment, restaurants can attract and retain regular customers.

Routine plays a significant role in why people become restaurant regulars. These individuals value consistency and find comfort in knowing that they can rely on their favorite spot to deliver the same drink or dish exactly how they like it. By consistently meeting customers' expectations, restaurants can build trust and loyalty, encouraging regular visits.

Personalization is another key factor in building a loyal customer base. According to research conducted by SevenRooms, 51% of Americans say that their waiter remembering them would make their dining experience more memorable. By going the extra mile to remember customer preferences and provide personalized service, restaurants can create a unique and memorable experience for their patrons.

Types of Restaurant Regulars: Everyday vs. Special Occasion:

Restaurant regulars can be classified into two categories: everyday regulars and those who visit for special occasions. Everyday regulars are individuals who frequent a restaurant on a regular basis, often valuing routine and familiarity. They have their favorite spot, drink, and dish that they order consistently. Special occasion regulars, on the other hand, may not visit as frequently but are more likely to spend more and bring along friends for birthdays or anniversaries. Understanding the different needs and preferences of these two types of regulars can help restaurants tailor their offerings and marketing strategies accordingly.

The Bottom's Up Approach to Writing: Ensuring Article Success:

Creating consistent and successful content is a challenge that many writers face. They often struggle with either coming up with ideas or determining whether their content will resonate with their audience. The Bottom's Up approach to writing provides a framework that guarantees a higher chance of success when creating articles.

Step 1: Ideas Start Off as Tweets:

To kickstart the content creation process, commit to writing one tweet a day. Take your big ideas and distill them into bite-sized 280-character tweets. By testing the ideas through tweets, you can gauge the level of interest and resonance among your audience. The number of likes and engagement on these tweets serves as a quantitative indicator of what resonates with your readers.

Step 2: Turn Your Best Tweets into Atomic Essays:

Once you have identified the tweets that have garnered significant engagement, expand on them by turning them into quick 250-300 word essays. These atomic essays, published as images on Twitter, bridge the gap between tweets and long-form writing. They allow you to validate the idea further and explore different angles or perspectives. Leaving a gap of about two weeks between the original tweet and the follow-up essay has been found to yield the best results, although the reason behind this timeframe warrants further exploration.

Step 3: Transform Essays into Articles:

Select the most compelling and well-received essays and develop them into longer articles. Use the feedback and engagement received on the atomic essays to expand on each point, providing more in-depth insights and analysis. By building on the ideas that have already resonated with your audience, you increase the likelihood of creating content that will capture their attention and keep them coming back for more.

Step 4: Diversify Your Content:

Don't limit yourself to just articles. Repurpose your content in various formats and platforms. Consider creating videos, podcasts, or social media posts based on your articles. By diversifying your content and reaching your audience through different channels, you increase the chances of reaching and engaging with a wider audience.


Building a loyal customer base is essential for the success of any restaurant. By fostering a sense of community, providing consistent and personalized experiences, and understanding the different needs of everyday and special occasion regulars, restaurants can keep customers coming back time and time again. Additionally, adopting the Bottom's Up approach to writing can help content creators ensure the success of their articles by testing ideas, building on engagement, and creating content that resonates with their audience. With these strategies in place, restaurants and writers alike can cultivate a loyal following and thrive in their respective industries.

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