Building Community: A Key Skill for Success in Entrepreneurship


Hatched by Glasp

Sep 06, 2023

3 min read


Building Community: A Key Skill for Success in Entrepreneurship


In the ever-evolving world of business and entrepreneurship, there are certain skills and qualities that can make or break a venture. While technical expertise and innovation are often touted as crucial, there is one skill that is often overlooked but holds immense value: building community. In this article, we will explore the importance of community building, drawing insights from two different sources - the experience of a Reddit employee and the journey of Apoorva Mehta, the founder of Instacart. By bringing together these perspectives, we can uncover actionable advice for aspiring entrepreneurs.

The Power of Community:

One of the most important lessons learned by a Reddit employee was the significance of building a community around their product, Talk. Recognizing that moderators were their most important customer segment, the employee engaged in community-led product development. By involving moderators in the process, sharing designs, and responding to feedback openly, they established a strong bond and transformed moderators into an extension of the product team. This highlights the idea that when entrepreneurs invest time in building a customer community, it can lead to invaluable insights and a sense of ownership.

Similarly, Apoorva Mehta, the founder of Instacart, emphasizes the importance of building a community rooted in a clear mission. According to Mehta, starting a company should be driven by a desire to bring about meaningful change. A clear mission not only attracts like-minded individuals but also provides a sense of purpose, making it easier to navigate the challenges that arise along the way.

Lessons from Failure:

Mehta's entrepreneurial journey was not without its setbacks. Prior to founding Instacart, he faced failure with multiple start-ups. Reflecting on these experiences, he realized that the key to success lies in solving a real problem that one genuinely cares about. It was not that he couldn't find a product that worked, but rather, he lacked passion for those ventures. This lesson highlights the importance of aligning personal interests and values with the problem being solved, as it fuels the determination and resilience required for success.

Actionable Advice:

  • 1. Have a clear mission: Define a purpose that goes beyond profit and resonates with both you and potential community members. A clear mission will attract individuals who share your passion and drive.
  • 2. It's a lonely road early: Entrepreneurship can be isolating, especially in the early stages. Embrace the solitude and focus on building a strong foundation for your community. Avoid rushing growth and prioritize proper onboarding to ensure the right individuals join your community.
  • 3. Make onboarding a priority: Provide new members with clear channels and resources to navigate your community effectively. Offer starter guides, introduction sections, and avenues for seeking help. By facilitating a smooth onboarding process, you increase the chances of members becoming active contributors.

Building a Thriving Community:

Beyond the initial stages, the success of a community relies on finding and nurturing core contributors. It is not about the quantity of members but the quality of engagement. Identifying individuals who are competent and passionate about the mission is crucial. Express gratitude, amplify their contributions, and offer opportunities for co-ownership to foster a sense of belonging and empowerment.

Kindling small fires within the community is another key aspect. Encourage and support small, empowered teams within the community, even if their direction may slightly differ from your own. By allowing autonomy and boosting their efforts, you create an environment where innovation and collaboration thrive.


Building a community is a transformative skill that entrepreneurs must develop in today's interconnected world. By incorporating insights from the experiences of a Reddit employee and Apoorva Mehta, we can understand the power of community building and its impact on success. Having a clear mission, embracing the early challenges, prioritizing onboarding, finding core contributors, and kindling small fires are actionable steps that can pave the way for a thriving entrepreneurial community. As the digital landscape continues to evolve, the ability to bring together like-minded individuals and create something great has never been more accessible.

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