How to Build Customer Confidence and Reopen Your Business Successfully


Hatched by Glasp

Sep 19, 2023

3 min read


How to Build Customer Confidence and Reopen Your Business Successfully


As businesses around the world begin to reopen after the challenges posed by the pandemic, one crucial aspect stands out - the need to communicate with customers effectively. Customers need to feel confident that the businesses they once frequented have created a protected environment that prioritizes their safety and well-being. In this article, we will explore strategies to convey this message and rebuild trust with your customers as you reopen your business.

1. Leverage the Power of Word-of-Mouth Marketing:

According to a study conducted in 2015, recommendations from friends and family remain the most credible form of advertising among consumers. This means that the opinions of those closest to your customers can significantly influence their decision to return to your business. Therefore, it is essential to leverage the power of word-of-mouth marketing by encouraging your loyal customers to share their positive experiences with others.

One effective way to do this is by implementing a referral program. Offer incentives to existing customers who refer new customers to your business. This not only encourages word-of-mouth marketing but also rewards your loyal customers for their support during these challenging times.

2. Build a Strong Online Presence:

Branded websites were found to be the second-highest-rated form of advertising in the aforementioned study. This highlights the importance of having a strong online presence and a well-designed website that showcases your business's safety measures and reopening plans.

Ensure that your website is up-to-date with accurate information about your reopening date, operating hours, and any safety protocols you have implemented. Use this platform to address any concerns your customers may have and provide detailed explanations of the steps you are taking to create a protected environment.

Incorporate engaging and informative content such as blog posts or videos that highlight your safety measures and the positive experiences of customers who have already returned to your business. This will help build trust and confidence in potential customers who are considering visiting your establishment.

3. Utilize Online and Mobile Advertising:

The study mentioned earlier revealed that online and mobile formats make it exceptionally easy for consumers to take quick action on advertisements. Online ads served on search engine results, social media platforms, and mobile devices were found to be highly effective in prompting consumers to take action.

To capitalize on this, consider investing in online advertising campaigns that specifically target your local audience. Utilize platforms such as Google Ads and social media ads to reach potential customers in your area. Craft compelling ad copy that emphasizes your commitment to safety and encourages customers to return to your business.


Rebuilding customer confidence as you reopen your business is crucial for its success. By leveraging the power of word-of-mouth marketing, building a strong online presence, and utilizing online and mobile advertising, you can effectively communicate your commitment to creating a protected environment and encourage customers to return.

Actionable Advice:

  • 1. Implement a referral program to encourage your loyal customers to spread positive word-of-mouth about your business.
  • 2. Update and optimize your website to showcase your safety measures and reopening plans.
  • 3. Invest in online and mobile advertising campaigns to reach and engage with potential customers in your local area.

Remember, effective communication is the key to success as you reopen your business and rebuild customer confidence. By taking proactive steps to address their concerns and demonstrate your commitment to their well-being, you can ensure a successful reopening and a strong customer base moving forward.

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