Catalog Troubleshooting on Amazon Q&A

TL;DR

Leslie Henzell of Riverbend Consulting joins Stephen Pope to discuss common catalog troubleshooting issues, brand registry, and account suspension reinstatement on Amazon.

Transcript

hello this is stephen pope i'm the founder of my amazon guy in today's live q a session we're joined from one of the best catalog troubleshooting experts in the world none other than leslie henzell of riverend consulting so welcome to the show hey thanks steven wow that's some kind of intro i've got to live up to that one well i i mean i just see y... Read More

Key Insights

• 👍 Amazon Live is not yet a proven promotional tool and may not yield significant returns on investment.
• 🎟️ Seller support language and ticket responses can greatly impact the effectiveness of addressing account or listing issues.
• 🍻 Account suspensions related to linked accounts have become more prevalent and can be challenging to resolve.
• 👨‍🔬 Choosing the correct category for your products on Amazon requires research and consideration.
• 🤩 Persistence and effective communication are key when dealing with Amazon seller support and related teams.
• ✋ Feedback management is crucial for maintaining a positive reputation and high seller ratings.
• 👂 GS1 barcodes are necessary for compliance, and ensuring accurate data matching is vital to avoid listing issues.

Questions & Answers

Q: Is Amazon considered passive income?

Amazon can be viewed as semi-passive income, but it still requires regular monitoring and management to avoid issues like stranded inventory or suspended listings.

Q: What are the challenges and potential pitfalls of using Amazon Live and working with influencers?

Amazon Live is not yet an effective promotional platform and may not provide a significant return on investment. Care must be taken to follow Amazon's guidelines and avoid any actions that may be perceived as manipulation.

Q: My coupon is not showing on the search page. How can I troubleshoot this issue?

Contact Amazon Seller Support and request them to refresh your ASIN. This action often resolves the issue, and your coupon should appear on the search page.

Q: What are the most common types of account suspensions related to linked accounts?

Currently, Amazon is aggressively suspending accounts for linked account issues, where they believe you are related to another account that is not allowed to sell on Amazon. This can include past accounts, multiple accounts operating under different brands, or innocent connections to other accounts.

Summary & Key Takeaways

• Leslie Henzell, an expert in catalog troubleshooting, shares her journey in Amazon and how she started helping sellers reinstate their suspended accounts.

• Riverbend Consulting focuses on helping sellers with catalog troubleshooting, account suspensions, and other Amazon-related issues.

• Common issues include account suspensions due to linked accounts, inventory stuck in transhipment, and reimbursement problems.