Curation has become a powerful tool in today's digital age. It allows us to sort through the vast amount of information and culture available to us and present it in a way that is meaningful and relevant. Just as a curator in a museum carefully selects and displays objects, a curator in the digital world selects and presents content that is valuable and interesting.
Hatched by Kazuki Nakayashiki
Sep 09, 2023
3 min read
18 views
Curation has become a powerful tool in today's digital age. It allows us to sort through the vast amount of information and culture available to us and present it in a way that is meaningful and relevant. Just as a curator in a museum carefully selects and displays objects, a curator in the digital world selects and presents content that is valuable and interesting.
But what does this have to do with community management? Well, at its core, community management is about fostering relationships and connecting people. And just like a curator brings together different pieces of art to create a cohesive exhibition, a community manager brings together individuals with shared interests and creates a space for them to interact and engage.
In fact, communities can be categorized in different ways, just like art can be categorized by its style or theme. Communities can be dynamic or static, meaning they can be constantly changing or more stable. They can also be categorized based on their purpose or emotional attachment. For example, a community could be centered around a specific interest, a physical place, a shared action or practice, or even a strong emotional bond.
But why is community management so important today? One reason is that communities play a crucial role in customer success. Just as a satisfied customer is more likely to recommend a product or service to others, a member of a thriving community is more likely to share their positive experiences and recommendations. In fact, studies have shown that 84% of B2B purchasing processes start with a referral, and 81% of people trust recommendations from friends and family when making business decisions.
However, it's important to note that not all community members contribute equally. The 1-9-90% rule states that only 1% of community members are active contributors, 9% are occasional contributors, and 90% are passive observers. This highlights the importance of community managers in encouraging and facilitating engagement from all members of the community.
Unfortunately, communities can also decline over time. This can happen when members become too set in their ways, when the purpose or interests of the community become diluted or less appealing, or when the demographics of the community change. To prevent this decline, community managers must constantly adapt and evolve, seeking new ways to engage members and keep the community vibrant and relevant.
So, how can we apply the principles of curation to community management? Firstly, community managers can curate content within the community itself. By carefully selecting and presenting relevant and valuable content, they can provide members with a curated experience that adds value to their participation. This could include sharing articles, hosting webinars or events, or even creating their own original content.
Secondly, community managers can act as curators in a broader sense. They can bridge the gap between different taste communities and introduce them to one another. By connecting people, products, and ideas in a way that is both new and familiar, they can create a sense of excitement and discovery within the community.
Lastly, community managers can curate the overall experience of the community. This means curating not only the content, but also the interactions, discussions, and events that take place within the community. By carefully curating the community experience, managers can create a sense of belonging and foster deeper connections among members.
In conclusion, community management and curation are closely intertwined. Both involve bringing together people and content in a way that is meaningful and engaging. By applying the principles of curation to community management, managers can create vibrant and thriving communities that add value to the lives of their members. So, whether you're just starting out in community management or looking to take your existing community to the next level, remember the power of curation and the impact it can have on building successful communities.
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