The Power of Community-Led Growth and Twitter's Impact on Marketing in 2021

Kazuki

Hatched by Kazuki

Sep 03, 2023

4 min read

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The Power of Community-Led Growth and Twitter's Impact on Marketing in 2021

Introduction:

In today's digital landscape, social media platforms play a pivotal role in marketing strategies. This article explores the significance of Community-Led Growth and Twitter's influence on marketers in 2021. By combining insights from both subjects, we can uncover valuable connections and actionable advice for businesses looking to thrive in the online realm.

Twitter's Impact on News Consumption and User Demographics:

While Twitter may not be the go-to social network for Americans, it remains a vital platform for news consumption among existing users. In fact, Twitter is the number one social platform in Japan, emphasizing its global reach. With an advertising audience of 353 million, marketers have a significant potential to engage with a wide range of users. However, it's crucial to note that Twitter has more male users (70%) than female users (30%). In the United States, this gender gap is smaller, with 54% of users being male and 43% female. Additionally, 28.9% of Twitter's audience falls within the 25- to 34-year-old bracket.

The Rise of Instagram as a News Source:

Interestingly, Instagram has been steadily gaining ground as a news source, nearly matching Twitter's influence since 2019. This shift highlights the importance of diversifying marketing efforts across multiple platforms to reach a broader audience.

The Role of Community-Led Growth in Product-Led Expansion:

Community-Led Growth acts as a multiplier for product-led growth, enabling companies to foster user interactions and provide ongoing value beyond the product itself. By actively engaging users, businesses gain insights into their customer pipeline, receive feature requests, and offer real-time support. This approach creates a flywheel effect, with active community members becoming brand champions and strengthening the overall community. The COVID-19 pandemic has further accelerated the importance of Community-Led Growth, as people seek a sense of belonging and connection in the digital sphere.

Influence of Community on Buying Decisions:

In a fragmented SaaS landscape, users often feel overwhelmed by the multitude of options available. As a result, they turn to their communities of friends and peers for guidance when making purchasing decisions. This highlights the significance of cultivating a strong community presence and leveraging influencers to promote products effectively. However, it's essential to remember that simply creating a platform or group chat does not automatically build a community. Active engagement, fostering a sense of belonging, and providing value are key factors in creating a thriving community.

Empowering Users as Content Creators:

An important aspect of Community-Led Growth is the role users play in creating and participating in content. This presents a unique opportunity for businesses to educate their users on the market they operate in or showcase various use cases for their products. By expanding the circle of 'creators,' companies can tap into the network effect, where users start sharing tutorials and DIY content related to the product. This organic growth not only demonstrates user satisfaction but also attracts new customers who resonate with the community's values.

Actionable Advice for Marketers:

  • 1. Embrace and actively engage with your community: Building a community goes beyond creating a platform. Take an active role in fostering engagement, providing value, and cultivating a sense of belonging among your users.
  • 2. Diversify your social media presence: While Twitter remains influential, consider expanding your reach to other platforms like Instagram to tap into a broader audience base. Stay updated on emerging trends and adapt your strategies accordingly.
  • 3. Encourage user-generated content: Empower your users to become content creators by providing resources, tutorials, and incentives. Leverage the network effect to amplify your brand's reach and attract new customers organically.

Conclusion:

The power of Community-Led Growth and Twitter's impact on marketing in 2021 cannot be understated. By understanding the demographics and behaviors of Twitter users, businesses can tailor their strategies to effectively reach their target audience. Simultaneously, embracing Community-Led Growth allows companies to foster a strong sense of community and leverage user-generated content, ultimately driving growth and customer satisfaction. By implementing the actionable advice provided, marketers can navigate the evolving digital landscape and make the most of the opportunities presented by Twitter and community-led strategies.

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