5 Lessons Learned from Adding ChatGPT to a Mature Product


Hatched by Glasp

Sep 25, 2023

4 min read


5 Lessons Learned from Adding ChatGPT to a Mature Product

In today's rapidly evolving technological landscape, incorporating artificial intelligence (AI) features into products has become increasingly common. One such example is the integration of ChatGPT, an advanced language model developed by OpenAI, into mature products. This process, however, comes with its own set of challenges and lessons to be learned. In this article, we will explore five key lessons that have been gleaned from the experience of adding ChatGPT to a mature product.

Lesson 1: Your users are probably excited by AI features

When integrating ChatGPT or any AI feature into a mature product, it is essential to understand your users' expectations and excitement surrounding this technology. AI has captured the imagination of many, and users are often eager to engage with AI-powered functionalities. By recognizing and capitalizing on this excitement, you can leverage ChatGPT to enhance the user experience and provide them with a unique and engaging interaction.

Lesson 2: Forcing users to BYOK (Bring Your Own Key) is a major blocker

One significant challenge that arises when integrating ChatGPT into a mature product is the issue of user access. In particular, the requirement for users to bring their own key (BYOK) can act as a major blocker. This means that users must obtain their own API key, which can be a cumbersome and time-consuming process. To overcome this hurdle, it is crucial to streamline the onboarding process and make it as user-friendly as possible. Simplifying the key acquisition process will encourage greater adoption and usage of ChatGPT within your product.

Lesson 3: LLMs mean portability. Don't stress model or prompt choice too much.

Large language models (LLMs) like ChatGPT offer a significant advantage in terms of portability. These models are versatile and can be adapted to various contexts and prompts. While it is important to consider the appropriate model and prompt choice for specific use cases, it is equally crucial not to stress over this decision too much. LLMs provide a level of flexibility that allows for experimentation and adaptation. Embracing this flexibility will enable you to explore different possibilities and find the best fit for your product.

Lesson 4: Enterprise adoption is a different ball-game

When it comes to enterprise adoption of LLMs, there are unique challenges that must be addressed. Firstly, the use of OpenAI APIs means that data leaves the enterprises' computers, which is often a security concern. Secondly, there are other security considerations associated with large language models that enterprises are still grappling with. Therefore, enterprise adoption of LLMs extends beyond creating a good interface; it requires addressing complex deployment questions and ensuring data privacy and security.

Lesson 5: There's lots of room for UI innovation

As large language models are still in their early days, there is ample room for UI (user interface) innovation. Integrating AI-enhanced functionality into products opens up exciting possibilities for enhancing the user experience. Experimentation with early AI features can uncover new and innovative ways to leverage the power of ChatGPT and create a unique product offering. By embracing UI innovation, you can stay ahead of the curve and provide users with a cutting-edge experience.

In conclusion, integrating ChatGPT or any AI feature into a mature product requires careful consideration and an understanding of the lessons learned from previous experiences. By recognizing users' excitement, streamlining access, embracing portability, addressing enterprise concerns, and fostering UI innovation, you can successfully navigate the challenges and create a product that harnesses the power of AI to enhance the user experience.

Actionable Advice:

  • 1. Streamline the onboarding process: Make it as easy as possible for users to obtain their own API key, removing any unnecessary barriers to adoption.
  • 2. Embrace experimentation: Don't get caught up in overthinking the model or prompt choice. Instead, explore different possibilities and adapt the large language model to suit your product's needs.
  • 3. Prioritize data privacy and security: When targeting enterprise adoption, address the concerns surrounding data leaving the enterprises' computers. Implement robust security measures to ensure the confidentiality and integrity of the data.

By following these actionable advice and implementing the lessons learned, you can successfully integrate ChatGPT or any AI feature into your mature product, providing users with an exciting and innovative experience.

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