The Intersection of AI Revolution and Media Richness Theory: Unlocking the Potential of Communication and Technology


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Aug 31, 2023

4 min read


The Intersection of AI Revolution and Media Richness Theory: Unlocking the Potential of Communication and Technology


The convergence of artificial intelligence (AI) and communication technology has ushered in a new era of innovation and possibilities. From the emergence of Transformer models in natural language processing (NLP) to the advancements in media richness theory, these developments have the potential to reshape various industries and redefine human-machine interactions.

AI Revolution - Transformers and Large Language Models (LLMs):

The AI revolution has been fueled by sequential inventions and discoveries, including convolutional neural networks (CNNs), recurrent neural networks (RNNs), deep learning, generative adversarial networks (GANs), and other groundbreaking innovations. In 2017, the introduction of Transformer models revolutionized NLP. Initially invented at Google, these models were quickly adopted by OpenAI to create GPT-1 and GPT-3. Transformers and NLP, although still in their nascent stages of application, are poised to become a crucial wave over the next five years.

Types of Companies to Expect:

As AI continues to evolve and permeate various industries, three types of companies are likely to emerge. Firstly, there will be platforms and infrastructure providers that aim to build ever larger scale models. Secondly, standalone applications, built on top of these platforms, will emerge to cater to specific needs such as B2B solutions and consumer-oriented applications. Finally, incumbent companies will incorporate AI into their existing products, gaining a competitive edge through enhanced distribution channels. Startups must discern between developing de-novo products/markets and identifying opportunities for incumbents to "just add AI."

Actionable Advice:

  • 1. Experimentation and Iteration: Startups should embrace a spirit of experimentation and iterative development. Rather than overthinking and overanalyzing, the best way to determine the viability of a product/market is to simply try it. The rapid pace of technology advancement demands agility and adaptability.
  • 2. Embrace Tooling and Infrastructure: Leveraging existing tools and infrastructure can significantly accelerate the development process. Companies like Hugging Face, which acts as a Github for transformers and other models, provide essential tooling for the space. Additionally, ML tools like Github Copilot demonstrate the value of code-centric solutions built on top of AI.
  • 3. Identify Untapped Markets: Look beyond the obvious applications of AI and consider verticals where advanced machine learning breakthroughs can disrupt traditional processes. Industries such as finance, HR, RPA, and ERP systems present opportunities for improved tooling and automation through NLP integration.

Media Richness Theory: Enhancing Communication Effectiveness

Media richness theory (MRT) provides a framework for evaluating a communication medium's ability to effectively convey information. It suggests that richer, more personal communication media are better suited for addressing equivocal issues, while leaner media are appropriate for routine information exchange. The theory highlights four key factors for assessing media richness: multiple information cues, rapid feedback, personal focus, and natural language utilization.

Organizational Culture and Perception:

Each organization may perceive communication media differently based on its unique culture and environment. Richer media, which incorporate nonverbal cues and gestures, can foster closer relationships between managers and subordinates. Leaner media, on the other hand, may reduce immediate blame and prevent the observation of negative recipient reactions. Understanding the organizational context is crucial for effectively leveraging communication tools.

Actionable Advice:

  • 1. Tailor Communication Medium: Consider the nature of the message and the desired outcome when selecting a communication medium. Equivocal issues or tasks requiring interpersonal skills may benefit from richer media, while routine information exchange can be efficiently handled through leaner media.
  • 2. Embrace Personal Interaction: Rich media that enable nonverbal cues and gestures can enhance relationships and improve understanding. When appropriate, opt for face-to-face or video conferencing to foster a sense of social presence and strengthen connections.
  • 3. Navigate Media Preferences: Recognize generational differences and individual preferences when it comes to communication. Younger generations may perceive texting as a rich medium, but it's essential to understand the nuanced implications of different media choices for sharing positive or negative events.


The convergence of AI revolution and media richness theory holds immense potential for transforming industries and communication dynamics. By harnessing the power of large language models and understanding the nuances of media richness, companies can unlock new opportunities, streamline processes, and enhance human-machine interactions. As the AI landscape continues to evolve, staying agile, embracing tooling, and identifying untapped markets will be key to success. Additionally, considering the organizational context and tailoring communication strategies can optimize effectiveness and foster meaningful connections in the digital age.

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