The Key Metrics That Fintech Product Managers Can't Live Without: AI Revolution - Transformers and Large Language Models (LLMs)


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Sep 22, 2023

4 min read


The Key Metrics That Fintech Product Managers Can't Live Without: AI Revolution - Transformers and Large Language Models (LLMs)

In the ever-evolving world of fintech, product managers play a crucial role in ensuring the success of their apps and platforms. To effectively measure and track the performance of their products, there are key metrics that they simply can't live without. Additionally, the rise of artificial intelligence (AI) and large language models (LLMs) has brought about a revolution in various industries, including finance. Understanding the potential of these technologies and their impact on the future is essential for fintech product managers. Let's explore these two topics and find common points that connect them naturally.

Session-based Data and Transformers

When it comes to fintech apps, keeping track of session-based metrics is vital for understanding customer retention. Metrics such as session duration, bounce rate, and user engagement provide insights into how well the app is retaining its customers. This data helps product managers identify areas for improvement and optimize the user experience. Similarly, in the world of transformers and LLMs, understanding user interactions and engagement is crucial for training and fine-tuning these models. Session-based data allows developers to analyze how users interact with the models and make improvements accordingly.

Customer Feedback and AI Applications

Customer feedback is another essential metric for fintech product managers. Metrics like customer ratings, survey response rates, and Net Promoter Score (NPS) provide insights into customer satisfaction and loyalty. This feedback helps product managers identify pain points, address customer concerns, and enhance the overall user experience. Similarly, in the realm of AI applications, customer feedback plays a significant role. For example, chatbots powered by transformers can collect real-time feedback from users and continuously improve their responses. This feedback loop allows AI applications to adapt and provide better solutions to users.

Technical Metrics and Tech-Enabled Incumbents

In fintech, technical metrics such as crashes per session, crash incidence, and network response times are crucial for ensuring the stability and reliability of the app. By monitoring these metrics, product managers can identify and resolve technical issues promptly. Similarly, in the world of AI, tech-enabled incumbents rely on technical metrics to ensure seamless integration of AI into existing products. These metrics allow incumbents to assess the performance and impact of AI implementations and make necessary adjustments.

Revenue and Market Disruption

Revenue is the lifeblood of any fintech product, and tracking revenue metrics is essential for product managers. Metrics like revenue per session, monthly revenue, and the number of paying users provide insights into the financial health and growth potential of the product. Product managers can use this data to make informed decisions about pricing, monetization strategies, and customer acquisition. Similarly, in the AI revolution, market disruption is a significant factor. Startups and incumbents alike can leverage AI to disrupt traditional markets and create new opportunities. Understanding revenue metrics and market dynamics allows product managers to identify untapped areas for AI implementation and drive innovation.

Actionable Advice for Fintech Product Managers in the AI Era

  • 1. Embrace AI Tools and Technologies: Fintech product managers should stay updated with the latest AI tools and technologies, such as transformers and LLMs. These technologies have the potential to revolutionize the industry and provide new opportunities for product innovation.
  • 2. Collect and Analyze User Feedback: Customer feedback is invaluable in understanding user needs and expectations. Fintech product managers should actively collect and analyze user feedback to continuously improve their products and provide a better user experience.
  • 3. Foster Collaboration and Innovation: The AI revolution requires collaboration between fintech companies, startups, and incumbents. Product managers should actively seek partnerships and collaborations to leverage the power of AI and drive innovation in the industry.

In conclusion, the key metrics that fintech product managers can't live without align with the advancements in AI and large language models. By leveraging session-based data, customer feedback, technical metrics, and revenue metrics, product managers can optimize their products and drive growth. Additionally, understanding the potential of AI and LLMs in the fintech industry allows product managers to stay ahead of the curve and embrace innovation. By following the actionable advice provided, fintech product managers can navigate the AI era successfully and drive meaningful change in the industry.

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