Enhancing Patient Support and Financial Recovery: Blue Cross Blue Shield of Massachusetts and Cleveland Clinic's Success Stories

Ben H.

Hatched by Ben H.

Dec 30, 2023

4 min read


Enhancing Patient Support and Financial Recovery: Blue Cross Blue Shield of Massachusetts and Cleveland Clinic's Success Stories


In today's healthcare landscape, providing comprehensive and personalized support to patients is crucial. Two notable organizations, Blue Cross Blue Shield of Massachusetts and Cleveland Clinic, have taken significant steps to enhance patient care and financial recovery. By partnering with Cricket Health and achieving remarkable financial turnaround, respectively, they have set the stage for innovative approaches in healthcare.

Blue Cross Blue Shield of Massachusetts and Cricket Health Collaboration:

Blue Cross Blue Shield of Massachusetts recently announced its collaboration with Cricket Health, an independent company specializing in personalized kidney care services. This partnership aims to offer an extra layer of support for select fully insured commercial members in Massachusetts diagnosed with chronic kidney disease stage 3b or higher. By leveraging Cricket Health's expertise, these members can gain a deeper understanding of their condition and learn effective strategies to manage its progression.

Cricket Health's dedicated care team, comprising a nurse, pharmacist, social worker, dietitian, and trained peer mentor, ensures that enrolled members receive comprehensive support beyond medical appointments. Through phone or online consultations, members can easily communicate with their care team, addressing their day-to-day needs and concerns. The best part? This additional support comes at no extra cost, making it accessible and affordable for those who need it most.

Cleveland Clinic's Financial Turnaround:

Cleveland Clinic, an Ohio-based healthcare organization, has experienced a remarkable financial turnaround in the first quarter. With a net income of $335.46 million, the organization has rebounded from a loss of $282.46 million in the same quarter last year. Moreover, their financial recovery is even more impressive when considering the $1.25 billion loss incurred in the previous year.

Cleveland Clinic's successful financial recovery places them among the top two organizations in terms of net income when compared to 2020 data. Only surpassed by Emory with $2.2 billion net income, Cleveland Clinic's achievement showcases their resilience, strategic planning, and adaptability in navigating the challenging healthcare landscape.

Connecting the Dots: Common Themes:

While the collaborations between Blue Cross Blue Shield of Massachusetts and Cricket Health, and Cleveland Clinic's financial turnaround seem unrelated at first glance, they share common themes that highlight the evolving healthcare industry.

1. Patient-Centric Approach:

Both initiatives prioritize patient well-being and aim to provide personalized care. Blue Cross Blue Shield of Massachusetts' collaboration with Cricket Health ensures that enrolled members with chronic kidney disease receive a dedicated care team, addressing their unique needs beyond medical appointments. Similarly, Cleveland Clinic's financial turnaround reflects their commitment to financial stability, ultimately benefiting patients by ensuring continued access to quality care.

2. Collaborative Efforts:

Collaboration lies at the heart of these success stories. Blue Cross Blue Shield of Massachusetts' partnership with Cricket Health demonstrates the power of collaboration between insurance providers and specialized healthcare companies. By pooling their resources and expertise, they can offer a comprehensive support system to patients. Cleveland Clinic's financial recovery, on the other hand, showcases the importance of collaboration within healthcare organizations, enabling them to adapt to changing market dynamics and achieve financial stability.

3. Innovation and Adaptability:

Both Blue Cross Blue Shield of Massachusetts and Cleveland Clinic exemplify the importance of innovation and adaptability in healthcare. Blue Cross Blue Shield's collaboration with Cricket Health brings a novel approach to managing chronic kidney disease, leveraging digital platforms and a multidisciplinary care team. Cleveland Clinic's financial recovery demonstrates their ability to navigate challenges, adapt to market demands, and implement strategic initiatives for sustainable growth.

Actionable Advice:

  • 1. Embrace Collaborative Partnerships: Healthcare organizations can benefit from collaborations with specialized companies like Cricket Health. By partnering with experts in specific areas, organizations can enhance patient care and provide comprehensive support beyond traditional medical appointments.
  • 2. Prioritize Patient-Centric Care: It is essential for healthcare providers to adopt a patient-centric approach. By tailoring care plans to individual needs and leveraging multidisciplinary care teams, organizations can improve patient outcomes and satisfaction.
  • 3. Foster Innovation and Adaptability: To thrive in the ever-changing healthcare landscape, organizations must prioritize innovation and adaptability. By embracing new technologies, exploring novel care models, and staying agile, healthcare providers can achieve long-term success.


Blue Cross Blue Shield of Massachusetts' collaboration with Cricket Health and Cleveland Clinic's financial recovery illustrate the transformative power of patient-centered care, collaboration, innovation, and adaptability. These success stories serve as inspiration for other healthcare organizations to explore similar initiatives and enhance the quality of care and financial stability for patients. By prioritizing patient needs, fostering collaboration, and embracing innovation, the healthcare industry can continue to evolve and meet the challenges of the future head-on.

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