Cashierless shopping at Inokyo’s autonomous store

TL;DR

A store is using overhead cameras and shelf cameras to track products and create a virtual shopping experience.

Transcript

you'll need to set up your credit card in the app okay so should we do that before you know I was eyeing some of these waffle cookies looks tasty he said I would recommend yeah which one do you think is good this one is amazing so we have these overhead cameras that know where you are and then we have cameras on the shelf which can track where the ... Read More

Key Insights

• 🏪 The store employs AI technology, including overhead and shelf cameras, to create a seamless shopping experience.
• 🧡 Different product categories are chosen to optimize the technology and determine the ideal product range for future stores.
• 😀 Customers can resolve any issues or disputes through the app, maintaining convenience and customer satisfaction.
• 🫥 The store aims to create a unique shopping environment with no lines and freed-up cashiers to provide personalized product recommendations.
• 👏 The use of advanced technology raises questions about privacy and data security.
• 😀 The compatibility and convenience of the app may be a deciding factor for customers to embrace this new shopping experience.
• ❓ Future iterations of the technology will likely focus on refining the accuracy of tracking and checkout processes.

Questions & Answers

Q: How does the store track customers and products?

The store uses overhead cameras and shelf cameras to track customers' body movements and associate them with the products they interact with, enabling accurate item tracking and virtual checkout.

Q: Is there a way to resolve any billing errors or disputes?

Yes, customers can use the app to communicate with the store and resolve any issues related to overcharging or missing items.

Q: What factors influenced the product selection in this store?

The store focuses on experimenting with low-margin, high-volume food products and higher-margin, lower-volume items to determine the most suitable product range for their future stores.

Q: How does this store differ from traditional retail stores?

This store eliminates the need for physical checkout lines, providing a more open and spacious shopping environment. However, customers need to download and sign into an app, which might introduce some friction compared to conventional convenience stores.

Summary & Key Takeaways

• The store uses advanced camera technology to track customers and products, creating a virtual shopping experience with no physical checkout.

• They select a range of products, including low-margin, high-volume food items, and higher-margin, lower-volume products, to test their technology and determine the best product selection for future stores.

• Customers can communicate with the store through an app for inquiries and dispute resolution, creating a streamlined shopping experience.