Process of Fixing Listing at Risk of Removal

TL;DR

Amazon seller faces compliance issue with children's toy age rating, seeks advice on appeal process and communication to resolve the issue.

Transcript

you know it's 13 over it's not 12 and under uh I didn't know if you had any experience with with that kind of children's testing this is really tough selling on Amazon is not passive income which is why you're here listening to me my name is Stephen Pope and I'm the founder of my Amazon guy in Clips like you'll see today we talked to Amazon sellers... Read More

Key Insights

• 🤕 Compliance issues can arise in Amazon listings based on age recommendations for products.
• 🙃 Effective communication with Amazon through appeals and follow-ups is crucial to resolve compliance issues.
• 🔊 Higher sales volume may increase scrutiny on listings, requiring prompt and thorough communication with Amazon.
• ✋ Escalation to higher authorities such as [email protected] may be necessary for resolving complex compliance issues.

Questions & Answers

Q: How does Brian handle an Amazon compliance issue for a children's toy?

Brian files an appeal stating that his product is for ages 13 and older and communicates with Amazon to resolve the issue before product removal.

Q: What advice does Stephen Pope give Brian regarding the appeal process?

Stephen advises Brian to follow up after 72 hours, send multiple touch points, escalate to [email protected] if needed, and expect the need for escalation culture to resolve the issue.

Q: How does Brian's product sales volume affect the compliance issue?

Higher sales volume may trigger additional flags or reviews, making it crucial for Brian to communicate effectively with Amazon to address the compliance issue.

Q: What steps should Brian take to ensure resolution of the compliance issue?

Brian should maintain consistent communication, follow up if there is no response, and escalate to higher levels if necessary, providing clear and concise information to support his case.

Summary & Key Takeaways

• Amazon seller Brian receives a compliance email regarding a children's toy age rating issue.

• Brian files an appeal selecting the option that the compliance does not apply to his product.

• eCommerce expert Stephen Pope advises Brian on steps to communicate with Amazon to resolve the issue and avoid product removal.