One of the key factors in creating defensibility in the digital world is leveraging network effects. Network effects refer to the phenomenon where the value of a product or service increases as more people use it. Companies that have strong network effects built into their business models tend to be successful and gain a significant competitive advantage.
Hatched by Kazuki Nakayashiki
Sep 10, 2023
5 min read
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One of the key factors in creating defensibility in the digital world is leveraging network effects. Network effects refer to the phenomenon where the value of a product or service increases as more people use it. Companies that have strong network effects built into their business models tend to be successful and gain a significant competitive advantage.
According to a three-year study, network effects are responsible for 70% of the value created by tech companies since the advent of the internet in 1994. This makes network effects one of the four remaining defensibilities in the digital age, alongside brand, embedding, and scale. Among these, network effects are the strongest.
It's important to note that network effects are not the same as viral effects. While viral effects focus on acquiring new users for free, network effects are about creating defensibility. The strongest and simplest form of network effects is when increased usage of a product directly leads to an increase in its value for users. In this case, a better product alone cannot make up for the lost value of the network. A new entrant would have to achieve a comparable network effect to realistically produce a similar amount of value for its users.
Reed's Law, named after Reed Hastings, the founder of Netflix, describes how the true value of a network increases exponentially in proportion to the number of users. This exponential growth is even faster than what Metcalfe's Law, which describes the value of a telecommunications network, explains. This exponential growth creates a strong barrier for new entrants trying to compete with established networks.
Furthermore, once a protocol or standard has been widely adopted, it becomes extremely difficult to replace. For example, the fax protocol and the TCP/IP protocol are still in use today, despite the availability of potentially better alternatives. This highlights the power of network effects in creating barriers to entry and establishing market dominance.
Personal Utility Networks, which are networks used for practical purposes, and Personal Networks, which focus on private communication, are two common types of networks. Personal Utility Networks provide substantial utility to users, while Personal Networks are less vital. The value of joining these networks increases when people you know from the real world are already part of them, as it adds value to your own experience.
When it comes to same-side users interacting within a network, it's important to note that most of the time, they can actually subtract value directly from each other. However, by aggregating competing sellers in one location, marketplaces can create a network effect that benefits all parties involved. This is because sellers can get more business by being in a centralized marketplace rather than being spread out. To break apart such marketplaces, a new entrant would need to provide a better value proposition for both buyers and sellers simultaneously.
Marketplaces, however, have a vulnerability known as "multi-tenanting." This refers to the ability of users to engage with multiple platforms or marketplaces simultaneously. To prevent users from multi-tenanting, marketplaces need to design their product or service in a way that adds so much value or "lock-in" that members are not tempted to explore other options.
Similarly, platforms can also face the challenge of multi-tenanting. For example, app developers can create versions of their apps for both iOS and Android, allowing users to switch between platforms. This highlights the importance of creating strong value propositions and unique features to prevent users from multi-tenanting.
Data Network Effects occur when the value of a product increases with more data, and additional usage of the product yields more useful data. The relationship between product usage and the amount of useful data gathered can be asymmetrical. This can be seen in the "90-9-1 rule," where a small percentage of users generate the majority of the data.
Technological advantages, while initially providing a competitive edge, have a short half-life and are not very defensible in the long term. This is because competitors can quickly copy or develop similar technologies. However, Tech Performance Network Effects can give a product a runaway advantage for being the first in the market.
Social Network Effects operate through psychology and interactions between people. While they can be powerful for gaining a competitive advantage, they are often difficult to deploy for long-term defensibility. One example of a social network effect is the tendency for people within the same social, political, or economic unit to coalesce around one language. Startups can leverage this network effect by creating business category language or naming their company or product in a way that resonates with the target audience.
Belief Network Effects occur when beliefs become more valuable to believers as more people adopt them. This can be seen in the phenomenon of bandwagoning, where social pressure to join a network causes individuals to feel they don't want to be left out. Apple is a prime example of a company that has successfully utilized bandwagon network effects through carefully scripted product demos and launches, creating buzz and FOMO (fear of missing out) among consumers.
In terms of actionable advice, here are three strategies to consider when leveraging network effects:
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Design your product or service to create direct network effects: Focus on creating a product or service where increased usage directly increases its value for users. This will make it harder for competitors to replicate the same level of value.
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Build strong value propositions for both sides of a marketplace or platform: To prevent users from multi-tenanting, offer unique features and benefits that make it difficult for them to switch to alternative options. Focus on creating a win-win situation for both buyers and sellers or users and developers.
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Tap into social and belief network effects: Understand the psychology and behaviors of your target audience. Leverage social pressures and bandwagon effects to create a sense of community and exclusivity around your brand or product.
In conclusion, network effects play a crucial role in creating defensibility in the digital world. Companies that can successfully leverage network effects have a significant competitive advantage. Whether it's through direct network effects, data network effects, social network effects, or belief network effects, understanding and harnessing the power of network effects can be a game-changer for businesses. By implementing the actionable advice mentioned above, companies can strengthen their position and increase their chances of success in the digital landscape.
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