Lessons I Learned from Becoming a Manager and the Future of Community Management After COVID-19


Hatched by Glasp

Aug 31, 2023

4 min read


Lessons I Learned from Becoming a Manager and the Future of Community Management After COVID-19


Becoming a manager is an exciting and challenging journey. It requires a shift in responsibilities, a change in mindset, and a focus on building a strong team. In this article, we will explore the lessons I learned from becoming a manager and the future of community management after the COVID-19 pandemic.

Lesson #1: Shifting Focus from Product to People

One of the biggest challenges I faced when transitioning into a managerial role was realizing that my first responsibility shifted from the product to the people. As a manager, my success is now measured by the success of my team. This can be a daunting task, but I found that giving my team slightly more freedom than they (and I) are comfortable with has yielded great results. Empowering them to take ownership of their work and make decisions has not only increased their motivation but also improved the quality of our products.

Lesson #2: The Feedback Loop Changes

Another significant change as a manager is the feedback loop. While as an individual contributor, I received feedback on my work almost daily, as a manager, it can take months to see the results of anything I might do, good or bad. This made me question how to measure my own value. However, I realized that as a manager, my focus should be on building a culture that results in the best products. So instead of seeking immediate feedback, I started celebrating every win, no matter how small. This not only boosted team morale but also helped me feel more connected to my team.

Lesson #3: Loneliness in Managing People

Managing people can be surprisingly isolating. The relationships I had with my colleagues, whom I used to work side-by-side with, changed as I took on a managerial role. The dynamics shifted, and it sometimes felt like I was on an island. To combat this loneliness, I made an effort to find my peers in similar roles and celebrate wins together. Connecting with others who understand the unique challenges of management has not only provided me with a support system but also allowed me to exchange valuable insights and ideas.

The Future of Community Management After COVID-19:

The COVID-19 pandemic has forced many communities to shift their operations online. This has led to an increased demand for speed and efficiency in community management. Whether it's an online or offline community, the distinction between on and off no longer holds much meaning. In a dynamic world that requires a sense of urgency, those who do not actively participate and contribute may find themselves excluded. To succeed in community management, it is crucial to have a clear understanding of the "why" and "what" of the community. Without a clear purpose and direction, efforts put into the "how" may go in vain.

Actionable Advice:

  • 1. Foster a Culture of Empowerment: Trust your team and give them the freedom to make decisions. Encouraging ownership and autonomy will not only motivate your team but also lead to better outcomes.
  • 2. Celebrate Wins, Big and Small: As a manager, it's important to acknowledge and celebrate every win, no matter how small. This not only boosts team morale but also helps you feel more connected to your team.
  • 3. Build a Support Network: Managing people can be lonely, so it's crucial to find your peers and build a support network. Connecting with others who understand the challenges of management will provide you with valuable insights and support.


Becoming a manager is a journey of growth and learning. Shifting the focus from product to people, adapting to a new feedback loop, and navigating the loneliness that comes with managing people are all challenges that can be overcome with the right mindset and strategies. As we look to the future of community management after the COVID-19 pandemic, it is clear that speed and active participation will be crucial. By incorporating the actionable advice provided, we can navigate these changes and lead our teams and communities to success.

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