"The Power of Open: Fostering Innovation and Trust in Online Communities"


Hatched by Glasp

Sep 08, 2023

3 min read


"The Power of Open: Fostering Innovation and Trust in Online Communities"


In the early days of railroad expansion in the U.S., the lack of standardized track width hindered the growth of the network. It was only when railway companies agreed upon a standard width that the industry flourished. This historical example illustrates the importance of openness in fostering innovation, value, and freedom of choice. At Google, the belief in open systems drives their commitment to open technology and open information. This article explores the significance of open systems, the benefits they bring, and actionable advice for building successful online communities.

Open Technology and Innovation:

Open technology encompasses both open source and open standards. Google actively supports open source by releasing code that contributes to the growth of the Internet. This not only allows others to help improve their products but also provides a base for innovation if Google fails to innovate adequately. Open standards ensure interoperability and compatibility across different systems, fostering innovation at all levels. In an open system, competitive advantage comes from understanding the fast-moving landscape and using that knowledge to generate better, more innovative products.

Open Information and Trust:

Open information refers to how companies handle users' information. Google believes in providing value to users, transparency about the information collected, and giving users ultimate control over their data. Trust is crucial in building successful online communities. Welcoming new members, removing trolls and offensive behavior, and ensuring psychological safety are key factors in fostering trust. Building the community around a purpose, rather than solely focusing on the brand, helps create a sense of belonging and motivates users to stay engaged.

Understanding User Needs:

To create a thriving online community, it is essential to understand the needs and motivations of users. Offering a clear purpose and value proposition for joining the community is crucial. Regularly seeking feedback from users, especially those who have left the community, helps identify areas for improvement. By actively listening and addressing user concerns, community managers can foster a culture of continuous improvement.

Actionable Advice for Building Successful Online Communities:

  • 1. Clearly define the purpose and value proposition: Give users a reason to join and stay engaged by providing a clear purpose and value that aligns with their interests and needs.
  • 2. Foster a sense of community and belonging: Encourage interaction and friendship among community members. Create opportunities for users to connect and build relationships.
  • 3. Prioritize trust and transparency: Ensure the community is a safe space by removing trolls, promoting respectful behavior, and being transparent about data handling. Welcome new members and make them feel valued and included.


Openness is a powerful force that drives innovation, choice, and competition in the digital landscape. By embracing open technology and open information, companies can create thriving ecosystems that benefit both users and businesses. Building successful online communities requires purpose, trust, and a deep understanding of user needs. By implementing the actionable advice discussed, community managers can foster engagement, growth, and sustainability in their communities.

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