Improving Hospital Performance and Delivering Value in Kidney Care: Insights and Actions

Ben H.

Hatched by Ben H.

Oct 10, 2023

3 min read


Improving Hospital Performance and Delivering Value in Kidney Care: Insights and Actions


In today's healthcare landscape, evaluating hospital performance and delivering value in kidney care are critical aspects. This article explores the evaluation of HCAHPS surveys with star ratings and the Comprehensive Kidney Care Contracting (CKCC) model. By examining common points between these two areas, we can identify actionable advice to improve hospital performance and enhance kidney care outcomes.

Evaluating HCAHPS Surveys with Star Ratings:

HCAHPS surveys play a crucial role in helping consumers make informed decisions about choosing hospitals for their care. Additionally, these surveys provide valuable insights for hospital administrations to identify areas of improvement. The Centers for Medicare and Medicaid Services (CMS) analyze data using latent variable models, focusing on important care areas such as mortality, safety of care, readmission rates, patient experience, effectiveness of care, timeliness of care, and efficient use of medical imaging.

To enhance hospital performance, it is essential to prioritize improvement in the areas that heavily influence the star ratings. By analyzing mortality rates, patient safety protocols, readmission rates, and patient experience feedback, hospitals can identify specific areas for improvement. Implementing evidence-based practices, enhancing patient education, and fostering a culture of continuous improvement can lead to better outcomes and higher star ratings.

Delivering Value in Kidney Care through VBC:

The CKCC model is a value-based care model that focuses on comprehensive kidney care for patients with end-stage kidney disease. It emphasizes patient engagement, education, and access to resources that support disease management and slow disease progression. The CMS launched the Kidney Care Choices model (KCC), including the Kidney Care First (KCF) and Comprehensive Kidney Care Contracting (CKCC) subcategories, to drive improvements in kidney care.

To deliver value in kidney care, healthcare providers should adopt a patient-centered approach. Understanding patients' health goals, developing personalized treatment plans, and providing regular check-ups are crucial components of comprehensive kidney care. Patient engagement is key, as informed and empowered patients are better equipped to take control of their health outcomes. Additionally, leveraging community resources, such as clinical trials and transportation options, can support patients in managing their condition effectively.

Connecting Common Points:

While evaluating HCAHPS surveys and delivering value in kidney care may seem distinct, there are common points that can be connected. Both require a patient-centered approach, prioritizing patient education, engagement, and access to resources. By incorporating these common elements into hospital operations, improvements can be made in overall care quality.

Actionable Advice:

  • 1. Prioritize patient safety and experience: Focus on implementing robust patient safety protocols, such as medication reconciliation, infection control measures, and effective communication among healthcare providers. Additionally, gather patient feedback regularly to identify areas of improvement and address concerns promptly.
  • 2. Foster patient engagement and education: Develop comprehensive educational resources for patients, empowering them to actively participate in their care. Provide information about their condition, treatment options, and self-management strategies. Encourage open communication and shared decision-making between healthcare providers and patients.
  • 3. Collaborate with community resources: Establish partnerships with community organizations to provide additional support to patients. This can include transportation assistance, access to clinical trials, and nutrition plans tailored to individual care needs. By connecting patients with these resources, healthcare providers can improve outcomes and enhance value in kidney care.


Evaluating HCAHPS surveys with star ratings and delivering value in kidney care are essential components of improving healthcare outcomes. By prioritizing patient safety, experience, engagement, and education, hospitals can enhance their overall performance. Similarly, adopting a patient-centered approach in kidney care, focusing on slowing disease progression and empowering patients, can lead to improved outcomes and enhanced value. By connecting common points and implementing actionable advice, healthcare providers can drive positive change and deliver high-quality care to patients.

Hatch New Ideas with Glasp AI 🐣

Glasp AI allows you to hatch new ideas based on your curated content. Let's curate and create with Glasp AI :)