Top Highlights

• The Kickstart Question: “What’s on Your Mind?” An almost fail-safe way to start a chat that quickly turns into a real conversation is the question, “What’s on your mind?”
• Coaching for performance is about addressing and fixing a specific problem or challenge. It’s putting out the fire or building up the fire or banking the fire. It’s everyday stuff, and it’s important and necessary. Coaching for development is about turning the focus from the issue to the person dealing with the issue, the person who’s managing the ...
• Call them forward to learn, improve and grow, rather than to just get something sorted out. ANSWERS ARE CLOSED ROOMS; AND QUESTIONS ARE OPEN DOORS THAT INVITE US IN. Nancy Willard
• First, you’ve trained your people to become excessively reliant on you, a situation that turns out to be disempowering for them and frustrating for you. And then as an unwelcome bonus, because you’ve been so successful in creating this dependency that you now have too much work to do, you may also have become a bottleneck in the system. Everyone lo...
• When you’re talking about people, though, you’re not really talking about them. You’re talking about a relationship and, specifically, about what your role is in this relationship that might currently be less than ideal.