Top Highlights

• There’s no better way to do this than to start contributing.
• Then, figure out, in advance, precisely how you are going to demonstrate that you are those things. Don’t tell them, show them.
• Earning the right has three parts: Understanding the client’s situation Understanding how the client feels about it
• Convincing the client that we understand both of the previous two items
• Simple devices like taking notes and reviewing them before the next meeting can help a lot. (There is a lot of “contact software” around nowadays to facilitate this.)