8 steps for co-designing with communities | Paul Stepczak | TEDxNantymoel

TL;DR

Enhance public services by involving diverse teams and embracing failure for iterative improvements.

Transcript

are our services fit for purpose are we happy with the waiting times for our Hospital appointments and our doctor's appointments are we happy with uh the education of our children and what they've being taught are we happy with the cleanliness of our streets or the safety of our streets I can imagine there's a lot of different opinions here but I t... Read More

Key Insights

• 😀 Public services face challenges due to overwhelming demand and funding constraints, impacting their effectiveness and sustainability.
• 🚂 Co-design with diverse teams promotes creativity, innovation, and inclusivity in addressing complex societal issues.
• 👻 Embracing failure as a learning opportunity allows for continuous improvement and adaptation in public service delivery.
• 🐕‍🦺 Community involvement is crucial for ensuring that public services meet the diverse needs and preferences of service users.
• 🐕‍🦺 The role of connectors, mavens, and influencers in driving social movements and fostering community engagement in public service transformation.
• 🐕‍🦺 Iterative processes and flexibility are essential for adapting public services to changing societal needs and dynamics.
• 📼 The importance of involving a wide range of social assets, human assets, and other resources in the co-design process to enhance service delivery.

Questions & Answers

Q: How do overwhelmed public services lead to cuts and closures of vital community organizations?

Overwhelmed public services facing a crisis in capacity result in service cuts and bankruptcies of community organizations, impacting the delivery of crucial services.

Q: Why is co-design with diverse teams crucial for improving public services?

Co-design with diverse teams ensures a wide range of perspectives, ideas, and assets are utilized to create innovative solutions that address the complex challenges faced by public services.

Q: How does embracing failure contribute to the improvement of public services?

Embracing failure allows for learning and iteration, leading to continuous improvement in public services by identifying what works and what doesn't, facilitating innovation.

Q: In what ways can community involvement enhance the transformation of public services?

Community involvement in the design of public services ensures that the needs and perspectives of service users are considered, leading to more tailored and effective solutions.

Summary & Key Takeaways

• Public services face challenges due to overwhelming demand, leading to service cuts and community organization closures.

• Co-design involving diverse teams is essential for generating innovative solutions and improving services.

• Embracing failure, iteration, and community involvement are key aspects of transforming public services.