What baby boomers can learn from millennials at work -- and vice versa | Chip Conley | Summary and Q&A

TL;DR

In a captivating talk, Chip Conley shares his experiences as a modern elder at Airbnb, highlighting the importance of bridging generational gaps and cultivating wisdom in the workplace.

Key Insights

• 🧠 The speaker, a seasoned expert in the hospitality industry, felt out of place and inexperienced when joining a tech start-up, highlighting the generational gap between older and younger workers.
• 🏛️ The speaker emphasizes the importance of bridging the trust gap between different generations in order to share wisdom and knowledge in the workplace.
• ⚖️ Despite the increasing reliance on digital intelligence, younger leaders are expected to possess relationship wisdom that comes with age and experience, highlighting the need for intergenerational collaboration.
• 🌍 European studies have shown that age-diverse teams are more successful, yet only a small percentage of companies prioritize age diversity in their inclusion programs.
• 🦳 Baby boomers are working longer but feeling less relevant, and there is a need to tap into the wisdom and experience of midlife and older workers in the workplace.
• 💡 Companies should strive to create a powerful combination of wisdom from midlife and the fresh ideas of younger digital leaders.
• 🤝 Building intergenerational mentorship relationships can help facilitate the exchange of wisdom and knowledge between older and younger workers.
• 💼 The speaker's role as a modern elder at Airbnb involved both public internships and private mentoring, demonstrating the importance of both learning from and teaching others.

Transcript

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Questions & Answers

Q: What was the speaker's initial experience like at Airbnb?

In the speaker's early days at Airbnb, they felt out of place and inexperienced among the tech-savvy engineers. They were unsure of their value and felt invisible in the room.

Q: How did the speaker overcome their initial insecurities at Airbnb?

The speaker decided to embrace curiosity instead of judgment and match their wisdom with the fresh perspectives of the young employees. They formed a mutual mentorship relationship and discovered that they had as much to offer as they had to learn.

Q: Why is age diversity important in the workplace?

Age diversity in teams has been shown to be more effective and successful in European studies. Despite this evidence, only eight percent of companies with diversity and inclusion programs consider age as an equally important demographic as gender or race.

Q: What is the role of a modern elder in the workplace?

The modern elder combines timeless wisdom with the ability to apply it to modern-day problems. They act as both mentors and interns, embracing a beginners' mindset and catalytic curiosity to bring positive change to themselves and those around them.

Q: How can intergenerational wisdom flow both ways in the workplace?

Individuals can reach out to create mutual mentorship relationships with people from different generations, fostering a flow of wisdom in both directions. Organizations can also create conditions that encourage and support intergenerational collaboration and learning.

Summary & Key Takeaways

• The speaker reflects on their experience joining a tech startup as an older employee and feeling out of place among younger, tech-savvy colleagues.

• The importance of diverse generations in the workplace is emphasized, and the need to tap into the wisdom of older employees, just as much as nurturing young talent.

• The concept of a "modern elder" is introduced, highlighting the relevance and value of older employees in applying timeless wisdom to modern-day challenges.