Proactive Public Services: Government Automation | Rakibul Hassan | TEDxRUET | Summary and Q&A

TL;DR

The speaker discusses the need to automate public services in Bangladesh to improve convenience, speed, and proactiveness for citizens.

Key Insights

• 🐕‍🦺 Convenience, speed, and proactiveness are crucial in providing better service in both the private and public sectors.
• 🥳 Automating processes like birth registration and national ID card application can save time and improve efficiency.
• 🐕‍🦺 Using existing data, the government can determine eligibility for services and automate social safety net allowances.
• 🤘 AI can be leveraged to predict and prevent addiction by detecting early warning signs.
• 🪡 Legally binding electronic messages from the government can eliminate the need for physical documentation and streamline processes.
• 🐕‍🦺 Bangladesh has an advantageous national identification system and the ability to exchange personal data, making it ready for proactive public services.
• 🐕‍🦺 Assigning a National Chief Data Officer could facilitate the implementation of automated public services.

Transcript

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Questions & Answers

Q: What are the three secrets to providing better service in the private and public sectors?

The three secrets are convenience, speed, and proactiveness. By focusing on these aspects, service providers can enhance the overall experience for consumers.

Q: How can the government automate processes like birth registration and national ID card application?

The government can automate birth registration by making it mandatory for hospitals to enroll newborns within 45 days. For national ID card application, the government can automatically notify eligible individuals to provide their biometrics and issue the card.

Q: How can data help in automating social safety net allowances?

Through data analysis, the government can identify individuals who are eligible for social safety net allowances based on their financial situation. By automating the process, the government can ensure that all eligible individuals receive the necessary support without requiring them to apply separately.

Q: How can AI be utilized in predicting and preventing addiction?

By analyzing data, the government can identify individuals who may be at risk of addiction. With this information, they can provide targeted interventions and support to prevent addiction before it becomes a problem.

Summary & Key Takeaways

• Convenience, speed, and proactiveness are the secrets to providing better service in both the private and public sectors.

• The government should automate processes like birth registration, unique ID issuance, and national ID card application to improve efficiency.

• Using existing data, the government can determine eligibility for services, automate social safety net allowances, and predict and prevent addiction through AI.