How to Understand the Stages of Conflict | Summary and Q&A

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April 15, 2021
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Online PM Courses - Mike Clayton
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How to Understand the Stages of Conflict

TL;DR

Learn about the stages of conflict, how to spot rising conflict, and the steps to de-escalate it in a professional setting.

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Questions & Answers

Q: What are the four sources of conflict in a professional environment?

The sources of conflict in a professional environment are conflicts around needs, rights, fear, and respect.

Q: What are the stages of conflict escalation?

Conflict escalates from no conflict to minor irritation, resistance, anger, abuse, and potentially violence.

Q: How can we recognize signs of rising conflict in others?

Signs of rising conflict include changes in posture, such as leaning in aggressively or pulling away, and gestures like eye blocking or body rubbing.

Q: What are the steps to de-escalate conflict?

The steps to de-escalate conflict involve making a positive choice to engage in de-escalation, making contact with the other party, building rapport, understanding points of view, finding common ground, exploring options, and selecting a resolution.

Summary & Key Takeaways

  • Conflict in professional environments often arises from conflicts around needs, rights, fear, and respect.

  • Conflict rises through stages, starting with no conflict and escalating to resistance, anger, and potentially violence.

  • Signs of rising conflict include changes in posture, gestures, and self-comforting behaviors.

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