Perfecting the Human Experience in a World of AI - w/ John Sills (The Foundation) #102

Transcript

John: I once tried to get an organisation to change their contact center metrics from average call waiting time to number of human lives wasted. So to try and say, well, if you total up the entire time people have spent on hold to you right the way through the year, how does that convert into kind of human lives? Just to really try and bring home t... Read More