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TL;DR

Kia hybrid engine burning oil showcases customer service issues with Kia and their reluctance to address engine problems.

Transcript

here we have an interesting kia the customer put the sign on it's a hybrid it burns gas and oil because it burns oil they bought it brand new it's only got 17 000 miles on it and it started burning oil right around when it had 15 000 miles on it now it didn't originally so that kind of tells y'all you know something is amiss here now kia knows they... Read More

Key Insights

• 🚒 Kia hybrid engines have a history of burning oil, indicating potential manufacturing or assembly issues.
• 🐕‍🦺 Kia's customer service is unwilling to address engine problems and denies warranty claims.
• 🛢️ Possibility of manufacturing defects or improper assembly contributing to the burning oil issue.

Questions & Answers

Q: Why did the customer's Kia hybrid start burning oil at 15,000 miles?

The exact cause is unknown, but the customer suspects a manufacturing defect or improper assembly.

Q: Did Kia offer to address the issue under warranty?

Kia refused to replace the engine or fix the burning oil issue, despite the vehicle being under warranty.

Q: How does Kia's handling of this issue reflect their customer service?

Kia's reluctance to address engine problems and lack of assistance with warranty claims showcases poor customer service.

Q: What are the implications of Kia's history of engine problems?

Kia's history of engine problems, including issues with earlier models and engines made in the United States, raises concerns about the reliability of their vehicles.

Summary & Key Takeaways

• A customer's Kia hybrid started burning oil at 15,000 miles, despite being relatively new with only 17,000 miles.

• The customer faced difficulties with Kia's customer service, who refused to replace the engine under warranty.

• Kia has a history of engine problems, including issues with engines made in the United States.

• The customer's 94 Celica burns oil due to high mileage, but it is unexpected for a new Kia hybrid to have the same issue.