Bác sĩ như người nhà - Tuấn Trương, CEO & Thảo Nguyễn, COO Med247 | VI S2 EP15

TL;DR

Med247 pioneers in merging online and offline healthcare in Vietnam.

Transcript

Thanks to the viewers of Vietnam Innovators for coming back to this week's show. I'm Ruby Nguyen, host of the show. Health and wellness is an essential area of society. We urgently need innovations that make quality and accessibility available to all. This is a topic that I am very curious and wanted to explore for a long time. So today I invite no... Read More

Key Insights

• Med247 is revolutionizing healthcare in Vietnam by merging online and offline services, focusing on preventive care and family doctor models.
• Vietnam's healthcare market has significant potential due to an aging population and a low doctor-to-patient ratio, highlighting the need for innovation.
• The legal framework in Vietnam is becoming more supportive of digital health innovations, with government initiatives promoting telehealth services.
• Med247 aims to transform the healthcare mindset from reactive 'sickcare' to proactive 'healthcare' by encouraging preventive measures.
• The startup faces challenges such as finding patient investors and recruiting skilled professionals who share their vision for long-term growth.
• Med247 has achieved a significant retention rate, with patients returning for advice rather than just treatment, indicating trust and satisfaction.
• The co-founders emphasize the importance of collaboration and openness in Vietnam's healthcare sector to improve service quality and accessibility.
• The company is focused on expanding its clinic network and user base to reach underserved areas, aiming for 200 clinics by 2023.

Questions & Answers

Q: What is Med247's primary business model?

Med247 operates on a hybrid model that combines online and offline healthcare services. The company provides a family doctor platform that offers both face-to-face and online consultations through a network of clinics and a dedicated app. This model aims to improve accessibility and quality of healthcare for Vietnamese patients.

Q: Why did the founders decide to start Med247?

The founders, Tuan Truong and Thao Nguyen, identified a gap in Vietnam's healthcare market, which lacked digital solutions and standard procedures. With backgrounds in technology and marketing, they aimed to innovate the healthcare experience by merging online and offline services, focusing on preventive care and improving healthcare standards.

Q: What are the key challenges Med247 faces?

Med247 faces challenges like securing patient investors who understand the long-term nature of healthcare investments and recruiting skilled professionals who align with their vision. Additionally, the company navigates the complexities of integrating technology with traditional healthcare practices while maintaining quality and consistency.

Q: How does Med247 plan to transform the healthcare mindset in Vietnam?

Med247 aims to shift the focus from 'sickcare' to 'healthcare' by encouraging preventive measures and regular health check-ups. The company promotes the idea of maintaining health proactively rather than reacting to illnesses, aiming to educate and empower patients to take charge of their health.

Q: What is the significance of the legal framework for Med247's operations?

The legal framework in Vietnam is becoming more conducive to digital health innovations, with government initiatives promoting telehealth services. This support is crucial for Med247's operations, as it allows the company to expand its online services and integrate technology into healthcare practices more effectively.

Q: What are Med247's future expansion plans?

Med247 plans to expand its network to 200 clinics by 2023, reaching underserved areas across Vietnam. The company aims to increase its user base to 800,000-1,000,000, focusing on providing accessible and high-quality healthcare services to patients nationwide, particularly in rural areas.

Q: How does Med247 ensure patient trust and satisfaction?

Med247 emphasizes a patient-centric approach, offering continuous access to healthcare professionals and focusing on preventive care. The company's high retention rate indicates that patients trust Med247 for ongoing health advice, not just treatment, which is a testament to their satisfaction with the services provided.

Q: What is the role of collaboration in Med247's strategy?

Collaboration is central to Med247's strategy, as the company seeks to work with other healthcare innovators to improve service quality and accessibility. The co-founders encourage a cooperative spirit in the industry, believing that joint efforts can lead to better healthcare solutions and outcomes for patients.

Summary & Key Takeaways

• Med247 is a healthcare startup in Vietnam that combines online and offline services to improve accessibility and quality of care. The company focuses on preventive healthcare and aims to change the mindset from 'sickcare' to 'healthcare.'

• The Vietnamese healthcare market presents significant opportunities for innovation due to an aging population and a low doctor-to-patient ratio. Med247 is addressing these challenges by leveraging technology and government support for telehealth services.

• Med247's co-founders, Tuan Truong and Thao Nguyen, emphasize the importance of collaboration and openness in the healthcare sector. They aim to expand their clinic network and user base, focusing on long-term growth and community impact.