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Communicating from Far, Far Away

March 11, 2020
by
Stanford Graduate School of Business
YouTube video player
Communicating from Far, Far Away

TL;DR

Virtual communication is essential for business leaders as it is valued by employees, improves productivity, and is growing in necessity.

Transcript

[MUSIC] Hi, guys, thanks for joining. Let's wait for Chris to join the call, and then what we can do is [INAUDIBLE] break. >> Juanita, Chris just texted me and he says that the link you sent him isn't working. Let me try to get a hold of him. >> Okay, okay, let me send a new link, hold on. And also, I sent you guys to our website, but the pictures ... Read More

Key Insights

  • 😒 Over 80% of businesses use videoconferencing for communication, emphasizing its value to employees.
  • 🥺 Flexible work-from-home policies with videoconferencing lead to a 13% increase in productivity.
  • 🫤 Virtual communication is growing in necessity, with 87% more people using videoconferencing than two years ago.
  • ❓ Planning is crucial for effective virtual communication, with clear topics, defined audience, and appropriate technology.
  • 😫 Creating an engaging product involves setting an agenda, capturing attention, and ending with clear next steps.
  • 🤟 Maintaining a strong presence in virtual communication includes looking natural on camera, exuding confidence, and using appropriate gestures.
  • 😃 Eye contact and gestures should be varied to maintain attention and convey confidence.

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Questions & Answers

Q: Why is virtual communication valued by employees?

Virtual communication is valued by employees because it allows for efficient one-to-one and team communication, with over 80% of businesses utilizing videoconferencing. It improves convenience, flexibility, and collaboration.

Q: How does virtual communication increase productivity?

Studies show that flexible work-from-home policies with videoconferencing options lead to a 13% increase in productivity. This allows employees to work in their preferred environments and saves time on commuting.

Q: What are the three main aspects to focus on for effective virtual communication?

The three main aspects are planning, product, and presence. Planning involves being prepared, defining roles, and having backup options. Creating an engaging product includes setting an agenda, capturing attention, and ending with clear next steps. Maintaining a strong presence involves looking natural on camera, exuding confidence and enthusiasm, and using appropriate gestures.

Q: Why is planning crucial for virtual communication?

Lack of planning is the number one reason for virtual communication failures. It is important to identify the meeting's topic, the audience, the appropriate technology, and have a backup plan in case of technical issues. Defining clear roles and responsibilities ensures an engaging flow during the meeting.

Summary & Key Takeaways

  • Virtual communication can go wrong if not properly prepared and planned.

  • Three key factors for successful virtual communication are planning, creating an engaging product, and maintaining a strong presence.

  • Planning involves being prepared, defining roles and responsibilities, and having a backup plan.

  • Creating an effective product includes setting an agenda, making it engaging, and ending with clear next steps.

  • Maintaining a strong presence involves looking natural on camera, exuding confidence and enthusiasm, and using appropriate gestures.


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