Insurance Recovery Group Presents: Phil's First Party Show (Episode 2)

TL;DR

Public adjuster TJ Ware shares insights on taking care of oneself, adjusting to client needs, and developing new client relationships during the pandemic.

Transcript

• All right. We are broadcasting. Welcome to Phil's First Party Webinar Tuesday edition where we always talk about timely and topical issues for the insurance restoration industry. I'm Phil Sanov trial lawyer with Morgan & Morgan's Insurance Recovery Group. Morgan & Morgan's Insurance Recovery Group. I've got 55 of the most awesome colleagues you c... Read More

Key Insights

• 😨 Self-care, focusing on mental and emotional health, is crucial during challenging times.
• 🪡 Adjusting to client needs and communicating differently can help add value to customers.
• 🛀 Insurance carriers have shown positive behavior and flexibility during the pandemic.
• 👶 Developing new client relationships may require innovative strategies and virtual platforms.
• 🏬 Timelines may vary in different jurisdictions, and insurance departments have extended deadlines to accommodate the current situation.
• 🛄 Proper documentation remains essential for successful claims, and TJ's team continues to document claims using their established process.
• 🎁 The current crisis presents an opportunity for personal and professional growth.

Questions & Answers

Q: How did TJ Ware become a public adjuster?

TJ was motivated to become a public adjuster after experiencing mistreatment from an insurance adjuster during his time as a roofing company owner. He saw the need to advocate for policyholders and combat unscrupulous behavior from insurance carriers.

Q: How has the pandemic affected TJ Ware's work as a public adjuster?

While travel and in-person interactions have been limited, TJ's team is still able to document claims, especially for roofs and exteriors. However, client development and relationship-building have been more challenging due to travel restrictions and the need for personal connections.

Q: Have insurance carriers been difficult to work with during the pandemic?

TJ has not encountered any negative behavior from insurance carriers during this time. In fact, he shares a positive experience with an insurance carrier that went above and beyond to simplify the claims process for a client.

Q: How has TJ Ware adjusted to virtual platforms for client communication and documentation?

TJ and his team have been exploring virtual options and utilizing industry-related groups on social media. While virtual platforms work well for servicing existing clients, TJ acknowledges that developing new client relationships may require a more personal touch, which has been challenging during the pandemic.

Summary & Key Takeaways

• TJ Ware introduces himself as a public adjuster running Paradise Claims, specializing in large and commercial loss in multiple states.

• He discusses the importance of self-care, focusing on mental and emotional health, during this challenging time.

• TJ emphasizes the need to be responsive to client needs, communicate differently, and pivot strategies to continue adding value to customers.

• He addresses potential challenges with timelines and shares a positive experience with an insurance carrier during the pandemic.