How to set up people operations for web3 founders | Jeanne Tsan

TL;DR

Learn how to set up effective people operations to save time and energy, focusing on talent strategy, culture design, and foundational people programs.

Transcript

thank you I'm so excited to be with you here today to talk about how to set up your people operations because if you do so early on you actually will save yourself a lot of Heartache time and energy so for the past 18 years I've been building people operations from scratch for companies like Airbnb and wework and for the past three years I've been ... Read More

Key Insights

• 👯 Building a strong foundation for people operations begins with talent strategy, culture design, and foundational people programs.
• 🚛 Articulating values and establishing a mission and vision are critical for attracting and retaining top talent.
• 👶 A well-designed onboarding program creates a sense of belonging and clear expectations for new hires.
• 🤗 Regular feedback and open communication foster collaboration, accountability, and growth within the team.
• 👯 Challenges in people management can be addressed through leveling frameworks, effective communication, and intentional onboarding.
• 🇨🇷 Budgeting for salaries, benefits, and hidden costs is essential for financial sustainability.
• 💪 Building a strong culture requires intentionality, rituals, and the alignment of behaviors with values.

Questions & Answers

Q: How can I create a compensation framework for my company?

Start by determining your pay strategy based on your talent strategy. Consider factors like location, market data, and equity packages. Create salary ranges, document your compensation philosophy, and tie it to the company's mission and vision.

Q: What is the importance of onboarding programs?

Onboarding programs help new hires feel supported and connected. It includes logistics, paperwork, goal setting, and establishing a 30-60-90 plan. Clear communication, documentation, and a sense of belonging are crucial.

Q: How can I promote a culture of feedback within my team?

Building a feedback framework starts with regular one-on-one meetings to set expectations and provide feedback. Documentation, team rituals, and sharing successes and improvements during after-action reviews can foster a culture of feedback and learning.

Q: What are common challenges in people management and ways to troubleshoot them?

Common challenges include compensation inequities, performance issues, and retention problems. Troubleshooting involves creating a leveling framework, effective communication, and an onboarding program for employee integration.

Summary & Key Takeaways

• Setting up people operations is like building a house, starting with planning and design before building the foundation.

• Key considerations for talent strategy include identifying skills and qualities needed, deciding on seniority levels, and considering remote work and time zones.

• Budgeting for salaries, equity allocation, benefits, and hidden costs is crucial for the next 12-24 months.

• Designing culture involves articulating values, establishing a mission and vision, and creating rituals for team building and communication.

• Foundational people programs such as compensation frameworks, benefits administration, policies, onboarding, and feedback frameworks are essential for a successful team.