Insurance Recovery Group Presents: Supporting Those Supporting Policyholders Webinar

TL;DR

Adaptation and innovation are key during challenging times in the construction industry, with opportunities to develop virtual processes, leverage technology, and maintain communication with customers.

Transcript

• I'll start, I'm gonna be brief, I'm Phil Sanov. I'm one of the trial lawyers, with the Morgan & Morgan Insurance Recovery Group. We have the largest first party lawyer group in the country. There's 55 lawyers and 25 offices, but this is really about trying to support the industry. I just had to get that short plug for everybody to set this up. Al... Read More

Key Insights

• 👷 The construction industry needs to embrace technology and virtual processes in order to adapt to the current situation.
• 💪 Contractors should focus on building strong relationships with customers and providing essential services to meet their needs.
• 🧚 Collaboration among contractors, public adjusters, and attorneys is crucial to ensure that customers receive fair insurance claim settlements.
• 🤩 Effective communication and engagement through social media and video tools are key to maintaining customer relationships.

Questions & Answers

Q: How can contractors continue to provide services during these challenging times?

Contractors can leverage technology, such as virtual meetings and inspections, to maintain communication with customers. They should also focus on building relationships and adapting their business processes to the virtual world.

Q: How can contractors help customers navigate insurance claims and ensure quick payments?

Contractors can work with public adjusters and attorneys to streamline the claims process. They can also educate customers on their rights and the available options for financing and deductibles.

Q: How can contractors adapt their marketing strategies during this time?

Contractors should utilize social media platforms, such as Facebook, and virtual training programs to reach and engage with customers. Video marketing is particularly valuable as it allows for a personal connection and builds trust.

Q: Are there resources available to help contractors during this challenging time?

Yes, there are resources such as the Small Business Administration and Facebook which offer financial support and programs to help businesses navigate the current situation. It is important for contractors to do proper research and stay informed about available options.

Summary & Key Takeaways

• The panelists discuss the impact of COVID-19 on the construction industry and the need for adaptability and innovation.

• They emphasize the importance of virtual processes, such as virtual meetings and inspections, to continue providing services to customers.

• The panelists highlight the value of effective communication, maintaining engagement with customers, and utilizing social media platforms and video tools.