Robert Chess: When A Plan Doesn't Work, Managing Through The Pivot | Summary and Q&A

TL;DR

First-time entrepreneurs should set up experiments, analyze data objectively, and test their product concept and market through customer feedback to determine when a pivot is needed.

Key Insights

• ⌛ First-time entrepreneurs often struggle with recognizing when to pivot due to inexperience.
• 😫 Setting up experiments, testing hypotheses, and analyzing data are crucial for making informed decisions.
• 😤 Pivots can occur in three areas: product, market, or team, but market and customer pivots are more common and practical.
• 🏂 Successful pivots require preparing investors, boards, and employees ahead of time.
• 💄 Learning from failures and making adjustments contribute to the eventual success of a startup.
• ❓ Pivoting is more challenging in technology companies compared to internet software companies.
• ❓ Successful pivots can be found in various industries, including technology companies like Twitter, Netflix, and Apple, and even in biotech companies like Genentech.

Transcript

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Questions & Answers

Q: How can first-time entrepreneurs recognize the signs that a pivot is needed?

First-time entrepreneurs should focus on setting up experiments, testing hypotheses, and analyzing objective data. They can make changes on their website for internet-based businesses or conduct market research for longer development cycle products.

Q: Should decisions be made based on analytics or intuition?

Both approaches are valuable. Analytics provide objective data, but intuition and a deep understanding of customer needs and wants, like Steve Jobs had, can also guide decisions. However, it is still important to test product concepts and markets to ensure correctness.

Q: What are the different types of pivots a startup can make?

Startups can pivot on the product, market, or team. Pivoting on the product may require a complete restart, while pivoting on the market or customer base is more common. Most successful pivots occur along the market and customer axis rather than the technology and team axis.

Q: How can startups ensure a successful pivot?

Startups need to prepare investors, boards, and employees ahead of time by communicating plans for experimentation and potential changes. The most challenging aspect of a pivot is managing the people issues and potentially re-purposing or letting go of employees who may no longer fit with the new direction.

Summary & Key Takeaways

• First-time entrepreneurs often struggle to recognize when a pivot is necessary and either stick with ineffective strategies for too long or respond too quickly.

• Setting up experiments, forming hypotheses, testing them, and analyzing objective data is crucial for making informed decisions about product development and the market.

• Pivoting can happen in three areas: the product, the market, or the team, with market and customer pivots being the most common and practical.