Jason Calacanis' AT&T Demands List | Summary and Q&A

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October 18, 2010
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This Week in Startups
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Jason Calacanis' AT&T Demands List

TL;DR

AT&T network is facing severe issues, leading to customer dissatisfaction and the need for a class action lawsuit.

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Key Insights

  • 🐕‍🦺 The AT&T network is in a state of disaster, with customers experiencing poor service and dissatisfaction.
  • 🎮 The overload of YouTube video consumption and uploads has exacerbated AT&T's network problems.
  • 🥶 Possible solutions include distributing free routers to customers or allowing other carriers to handle the iPhone.
  • 🗼 AT&T's network problems are partly due to political restrictions on tower installations.
  • 🥺 Customer frustration is so high that AT&T has become synonymous with poor service, leading to a negative reputation.
  • 🈂️ The speaker suggests a website called "Half Price AT&T" where customers can demand reduced charges due to inadequate service.
  • 🤱 AT&T could take drastic measures like offering refunds and charging only a symbolic fee to regain customer faith.

Transcript

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Questions & Answers

Q: Why is the AT&T network facing so many issues?

The AT&T network is struggling due to a lack of infrastructure and capacity to handle the increasing demand from users, especially with the iPhone.

Q: What is the suggested solution to AT&T's network problems?

One possible solution is for AT&T to distribute free routers to customers to offload some stress from the network. Another option is to allow other carriers to handle the iPhone to spread out the user base.

Q: Can customers take legal action against AT&T?

While a class action lawsuit against AT&T for their network issues and poor service quality is feasible, it is surprising that such a suit does not already exist.

Q: How are other carriers like Verizon performing compared to AT&T?

Verizon seems to provide better network performance and reliability compared to AT&T, particularly for iPhone users.

Summary & Key Takeaways

  • The AT&T network is facing significant problems, resulting in poor service quality and customer frustration.

  • Many iPhone users are experiencing particularly poor service compared to other carriers like Verizon.

  • Consumption and upload of YouTube videos have overwhelmed the network infrastructure, causing further performance issues.

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