John Tran - Customer Service for AlterG

TL;DR

John Tran, a field service technician at AlterG, travels across the country installing and fixing anti-gravity treadmills, enjoying the opportunity to meet celebrities and work with clients who prioritize their health.

Transcript

okay tell me who you are uh my name is John Tran I work at alterg the makers of the anti-gravity treadmill okay and what is your job there what is your role I do I'm a field service technician trainer customer support and I fly around the nation installing machines fixing machines and uh making our clients happy and this is the machine right behind... Read More

Key Insights

• 🧡 Field service technicians at AlterG, like John Tran, have a diverse range of responsibilities, including installation and repair of anti-gravity treadmills.
• 💦 The job requires frequent travel and flexible working hours to cater to clients across the nation.
• ❓ Meeting various clients, including celebrities, provides a unique and exciting experience for technicians.
• 😫 Tran's background in biopsychology and biology, along with his computer networking hobby, showcases the diverse skill set required for the role.
• 🤗 Staying open to opportunities and being kind to others can lead to unexpected career paths.
• ❓ Tran's advice to stay busy and resilient resonates with the challenges of finding alternative career paths.
• 🧑‍⚕️ The customer service aspect of Tran's role involves ensuring client satisfaction and meeting their health and well-being goals.

Questions & Answers

Q: What is John Tran's role at AlterG?

John Tran is a field service technician at AlterG, where he carries out tasks such as installing and fixing anti-gravity treadmills. He travels nationwide and interacts with clients to ensure their satisfaction.

Q: How often does John Tran travel for work?

John Tran spends about 95% of the month traveling. He visits multiple states in a week and hops from the west coast to the east coast. It is a busy schedule that keeps him on the road most of the time.

Q: How does John Tran stay sane while constantly traveling?

To stay sane on the road, John Tran maintains a healthy lifestyle by prioritizing healthy eating. He finds motivation in meeting new people during his travels, including celebrities and athletes, which offers a unique and exciting experience.

Q: What advice does John Tran have for those interested in a similar career?

John Tran advises staying open to opportunities, as you never know where they might lead. Additionally, being kind to everyone is important since you never know who might open doors for you. Lastly, staying busy and resilient is crucial when facing setbacks.

Summary & Key Takeaways

• John Tran is a field service technician at AlterG, responsible for installing and repairing anti-gravity treadmills.

• He travels extensively, visiting multiple states in a week and spending 95% of the month on the road.

• Tran enjoys meeting people and has had the chance to interact with celebrities while helping clients improve their well-being.