Total Quality Management and Performance Appraisal
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About the Video
Management experts have long argued that most performance appraisals neither motivate employees nor guide their development. Some proponents of the total quality management (TQM) movement even argued for eliminating performance appraisals altogether. Total quality management (TQM) programs are organizationwide programs that integrate all functions and processes of the business.
Then, all aspects of the business including design, planning, production, distribution, and field service are aimed at maximizing customer satisfaction through continuous improvements. Basically, TQM advocates argue that the organization is a system of interrelated parts, and that employees’ performance is more a function of things like training, communication, tools, and supervision than of their motivation....
