"How to Drive More Value from Your Product and Think for Yourself"


Hatched by Glasp

Aug 25, 2023

4 min read


"How to Drive More Value from Your Product and Think for Yourself"

In the competitive world of business, it's crucial to find strategies that can give your product an edge. One effective approach is to leverage switching costs, which can both increase the value of your product and retain customers. In this article, we will explore ways to decrease the cost of switching to your product and increase the cost of switching to competitors. Additionally, we will discuss how to cultivate independent thinking and embrace unconventional ideas to drive innovation.

Decreasing the Cost to Switch to Your Product

Reducing the switching cost to your product is not only a sales tactic but also a way to attract more customers. By making it easier for customers to switch to your product, you eliminate one of the barriers that might prevent them from considering your offering. One method to achieve this is by decreasing financial switching costs. For example, offering affordable pricing plans or discounts can entice customers to make the switch. Additionally, ensuring that the setup process is time-effective can further reduce financial switching costs. By streamlining the onboarding experience, you make it more convenient for customers to transition to your product.

Decreasing Procedural Switching Costs

Another area to focus on is reducing procedural switching costs. This involves simplifying the process of setting up and using your product. Thoughtful in-product onboarding can guide users through the initial steps and familiarize them with key features. Providing out-of-product help through services and support can also alleviate any confusion or frustration customers may experience during the transition. Moreover, incorporating familiar user experience (UX) patterns in your product can make it easier for users to adjust and navigate, ultimately decreasing procedural costs.

Decreasing Relational Switching Costs

Relational switching costs refer to the psychological cost that users experience when switching brands. While this cost is inevitable, you can minimize its impact by building strong relationships with your customers. By focusing on delivering exceptional customer experiences and building a reputable brand, you create a sense of loyalty and emotional attachment. Additionally, offering certifications and badges can enhance a person's identity alignment with your product, making it harder for them to switch to a competitor.

Increasing the Cost to Switch to Competitors

On the other side of the equation, increasing the cost to switch away from your product is a retention tactic. You want to make it difficult for customers to leave, ensuring that they see the value in staying with your offering. One approach is to increase financial switching costs by implementing gamification techniques. Health apps, for instance, understand the importance of rewarding users with achievements, streaks, badges, and leaderboards. By making the experience engaging and rewarding, users are less likely to consider switching to a competitor.

Increasing Procedural and Relational Switching Costs

To further increase switching costs, you can integrate multiple features within your product to create an ecosystem. Salesforce is a prime example of this strategy. By combining lead tracking, CRM, and support functionalities, they make it challenging for customers to switch. The interconnectedness of these features creates a reliance on the entire ecosystem, increasing both procedural and relational switching costs. Additionally, building a strong brand and fostering a community around your product can further enhance relational costs. When customers feel a sense of belonging and emotional connection, they are less likely to abandon your product.

Embracing Independent Thinking

Innovation and uniqueness often stem from independent thinking. To truly think for yourself and generate groundbreaking ideas, it's important to surround yourself with diverse perspectives. Conventional-minded individuals may unintentionally limit your ability to express and develop unconventional ideas. By seeking out independent-minded friends and engaging with people from different backgrounds, you expose yourself to a variety of viewpoints and expand your thinking.

Fastidiousness about truth, resistance to being told what to think, and curiosity are the three components of independent-mindedness. Fastidiousness about truth involves a commitment to seeking the truth and questioning established beliefs. Resistance to being told what to think means embracing ideas that challenge conventional wisdom. Curiosity drives the exploration of new ideas and expands knowledge. By nurturing these components, you create an environment that encourages independent thinking and fosters innovation.

Actionable Advice:

  • 1. Embrace unconventional ideas: Have the courage to pursue ideas that may initially sound like bad ideas to others. Trust your intuition and follow your passion, even if it goes against the norm.
  • 2. Cultivate diverse relationships: Surround yourself with independent-minded individuals who can challenge your thinking and expose you to different perspectives. Actively seek out people from various backgrounds and engage in meaningful conversations.
  • 3. Foster a culture of curiosity: Encourage a thirst for knowledge and a willingness to explore unconventional ideas within your team or organization. Emphasize the importance of continuous learning and provide opportunities for employees to pursue their curiosities.

In conclusion, by strategically leveraging switching costs and embracing independent thinking, you can drive more value from your product and foster innovation. Decreasing the cost to switch to your product and increasing the cost to switch to competitors can enhance customer retention and attract new customers. Simultaneously, cultivating independent thinking and embracing unconventional ideas can lead to groundbreaking innovations and differentiate your product in the market.

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