Creativity Is a Process, Not an Event: From DHM to Product Strategy


Hatched by Glasp

Jul 29, 2023

3 min read


Creativity Is a Process, Not an Event: From DHM to Product Strategy

Creativity is often seen as a one-time event, a burst of inspiration that leads to a groundbreaking idea or invention. However, true creativity is a process that involves continuous exploration, iteration, and refinement. This is especially true in the realm of product strategy, where companies like Netflix have demonstrated the power of creativity in driving success.

Netflix, the streaming giant that revolutionized the way we consume entertainment, has always been at the forefront of innovation. From its early days as a DVD-by-mail service to its current dominance in the streaming market, Netflix has constantly evolved and adapted its product strategy to stay ahead of the competition.

At the heart of Netflix's product strategy is the concept of delight. The company strives to deliver a user experience that not only meets the needs of its customers but also exceeds their expectations. This focus on delight has led to the development of unique features and functionalities that set Netflix apart from its competitors.

One of the key aspects of Netflix's product strategy is personalization. The company understands that every individual has different tastes and preferences when it comes to entertainment. By leveraging data and algorithms, Netflix is able to curate personalized recommendations for each of its users, ensuring that they always find something they love to watch.

But personalization is just one piece of the puzzle. Netflix also recognizes the importance of social interaction in the entertainment experience. The company has experimented with various social features, such as the integration of Facebook and the ability to share recommendations with friends. These social elements not only enhance the user experience but also help to create a sense of community among Netflix users.

In addition to personalization and social features, Netflix has also focused on improving its price and plans to cater to a wide range of customers. From the early days of DVD rentals to the introduction of streaming and the creation of exclusive content, Netflix has consistently found ways to deliver value to its subscribers.

Another key aspect of Netflix's product strategy is its commitment to innovation and staying ahead of the curve. The company has been quick to adopt new technologies and trends, such as the use of open APIs and the development of a device ecosystem. By embracing these innovations, Netflix has been able to provide a seamless and immersive entertainment experience to its customers.

Throughout its journey, Netflix has learned valuable lessons about the importance of staying focused on making the core product better. While it has experimented with various features and functionalities, the company has always prioritized the user experience and the quality of its content. This relentless focus on improvement has been instrumental in Netflix's success and its ability to maintain a loyal customer base.

Based on Netflix's product strategy, here are three actionable pieces of advice for companies looking to foster creativity and drive success:

  • 1. Prioritize delight: Understand the needs and preferences of your customers and strive to exceed their expectations. Focus on creating a user experience that delights and surprises, and constantly seek ways to improve and innovate.
  • 2. Embrace innovation: Stay ahead of the curve by embracing new technologies, trends, and platforms. Be open to experimentation and don't be afraid to disrupt existing models. Look for opportunities to leverage data and algorithms to personalize the user experience and create a sense of community.
  • 3. Stay focused on the core: While it's important to explore new features and functionalities, always prioritize the quality of your core product. Continuously iterate and refine, and never lose sight of what sets you apart from the competition.

In conclusion, creativity is not a one-time event but a continuous process. Companies like Netflix have demonstrated the power of creativity in driving success by prioritizing delight, embracing innovation, and staying focused on the core product. By following these principles, companies can foster creativity, differentiate themselves from the competition, and create a loyal customer base.

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