The Art of Triggering Product Usage and Thriving in a World of Abundance


Hatched by Glasp

Sep 15, 2023

3 min read


The Art of Triggering Product Usage and Thriving in a World of Abundance

In today's competitive market, the success of a product relies heavily on user engagement and retention. In order to achieve this, companies must understand the importance of triggering user actions and delivering value. Additionally, the changing dynamics of the internet have reshaped consumer preferences, leading to the death of the middle ground. This article explores the strategies to trigger product usage that sticks and the implications of living in a world of abundance.

To motivate users to build new habits, it is crucial to understand that habits don't start with action, but with a trigger. External triggers, such as reminders and notifications, play a significant role in prompting users to take action. However, it is equally important to tap into the internal triggers and intrinsic motivation of users. By understanding what drives users and aligning the external triggers with their internal needs, companies can create a powerful combination that leads to sustained product usage.

One example of the effectiveness of triggers is seen in the case of the meditation app Calm. By proactively prompting new users to set a daily reminder after their first meditation session, Calm experienced a 3x increase in daily retention. This demonstrates the impact of delivering value through triggers and guiding users towards meaningful engagement.

In a world where consumers have a plethora of options, it is essential to stand out and deliver exactly what users want. The internet has shifted consumer preferences towards either highly niche or mass-market offerings. The middle ground is being left behind, and companies need to adapt to this new reality. Offering everything a user wants or providing the one thing they need ensures that they don't fall into the trap of being overlooked. The key is to be as differentiated as possible and cater to the specific desires of the customer.

Furthermore, the removal of friction in the online world doesn't always level the playing field. Instead, it often leads to winner-take-all effects or winner-take-most situations. When faced with an abundance of options, consumers tend to gravitate towards hyper-targeted "if" options or default "else" options. This phenomenon explains why Starbucks remains crowded, even with increased competition. By understanding this dynamic, companies can position themselves as the preferred choice in their respective categories.

In a world of abundance, the middle ground no longer satisfies consumer demands. Technology and startups have amplified this effect, creating a landscape where differentiation is key. By embracing the power law and ensuring that winners pick you, startups can gain an advantage over their competitors. Trying to find success in the middle ground often leads to limited pricing power and the inability to outmaneuver numerous competitors.

To thrive in this new landscape, here are three actionable pieces of advice:

  • 1. Understand your users' intrinsic motivations and align your external triggers with their needs. By tapping into what drives them, you can create a powerful combination that encourages sustained product usage.
  • 2. Deliver value through your triggers and guide users towards meaningful engagement. Anticipate their needs and prompt them to take action to experience the full benefits of your product.
  • 3. Embrace differentiation and cater to the specific desires of your target audience. Stand out from the crowd by offering either exactly what users want or the one thing they need, ensuring that you don't get lost in the sea of options.

In conclusion, triggering product usage that sticks requires a deep understanding of user motivations, effective use of external triggers, and the ability to deliver meaningful value. Furthermore, in a world of abundance, companies must embrace differentiation and cater to specific user desires to thrive. By employing these strategies, businesses can position themselves for success in an ever-evolving market.

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