"Learning how to adapt your communication style to your audience comes in two parts: first, you need to learn how to read whether they are an A, V, or K (auditory, visual, or kinesthetic) and then you need to learn how to speak to each of those different processing styles."

"When people store information, they create a representation of it in their mind. When they go to retrieve and process this information, they will typically use a default or preferred mode:"

"Visual: people who process visually will have a mental image or picture of the information they are creating or retrieving in their mind."

"Auditory: people who process in an auditory way will hear the information they have stored played back like a podcast or sound file. They may read out loud or talk to themselves."

"Kinesthetic: people who process kinesthetically are hands-on learners. They are more likely to learn by touching or doing."

"You can read which method someone is using to access and process stored information in their brain by watching their eye movements."

"Ask a neutral question “what did you have for breakfast this morning?” or “how was your weekend?” and observe them thinking and preparing to respond. As their brain access certain types of information, the muscles in their eyes will reflexively move in specific directions."

"Up and to the right: visually remembered information"

"Middle and to the right: auditory remembered information"

"Down and to the right: self talk, or calculation"

"Up and to the left: visually constructed information"

"Middle and to the left: auditory constructed information"

"Down or down and to the left: Tactile (kinesthetic) information"

"Asking neutral, open, ended questions."

"Observe their eye movement."

"Mirror your communication to their processing style."