17 Quotes
"A more holistic framework for productivity — one that reveals a fuller picture — must include several dimensions, including satisfaction and well-being, performance, activity, communication and collaboration, and efficiency and flow. It can be summarized by the acronym SPACE."
— Nicole Forsgren
On Workplace Productivity - Future"Measures matter: they change our focus and our behavior."
— Nicole Forsgren
On Workplace Productivity - Future"An overly simplistic or reductionist take — where leaders measure only one dimension — will break the system. And when things fail in complex systems, they often fail in messy, difficult, spectacular ways."
— Nicole Forsgren
On Workplace Productivity - Future"Workplace surveys or assessments aren’t enough; they don’t tell us how to improve."
— Nicole Forsgren
On Workplace Productivity - Future"Satisfaction and well-being captures how fulfilled and happy people are with their work or the systems they use to do their work, and how that work affects them."
— Nicole Forsgren
On Workplace Productivity - Future"satisfaction and well-being are about how people and teams work together to create value. It’s also about how well we can work with our systems, in the context of technology."
— Nicole Forsgren
On Workplace Productivity - Future"Performance measures outcomes — how well a system or process performs — and includes metrics like quality, speed, and impact."
— Nicole Forsgren
On Workplace Productivity - Future"Activity measures a count of things that are done."
— Nicole Forsgren
On Workplace Productivity - Future"Communication and collaboration is about how people and teams work together, and it may be the most overlooked dimension in the framework."
— Nicole Forsgren
On Workplace Productivity - Future"Efficiency and flow capture progress in work; this can include measures of time or speed through a system, number of handoffs, interruptions, and one’s ability to stay “in the flow”."
— Nicole Forsgren
On Workplace Productivity - Future"people were working more as the pandemic went on."
— Nicole Forsgren
On Workplace Productivity - Future"“high productivity is masking an exhausted workforce”. The report also noted that over 40% of the global workforce is considering leaving their employer this year."
— Nicole Forsgren
On Workplace Productivity - Future"Most of our measurement systems aren’t ready for complete telemetry, and some things are best measured by asking people, not the tooling — because only people can tell you what it’s like to build systems, and only people can reveal the blind spots in your systems."
— Nicole Forsgren
On Workplace Productivity - Future"Finding flow is key, and interruptions are a drag. Minimal or no interruptions give developers an 82% chance of having a good day, but interruptions throughout the day decrease the chance of a good day to just 7%."
— Nicole Forsgren
On Workplace Productivity - Future"Collaboration improves our work, but too many meetings can be a blocker; going from two to three meetings per day lowered the chances of making progress toward their goals by 60%."
— Nicole Forsgren
On Workplace Productivity - Future"A two-minute daily reflection can help improve your days. Developers reported that daily reflection was a great new habit, and seeing patterns gave them clear ideas for what to change in their days."
— Nicole Forsgren
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