"Why Burger King is launching a rewards program" and "How to create an accessible app (and why you should)" may seem like unrelated topics at first glance, but they actually have a common thread - the importance of catering to a diverse customer base.

Olive

Hatched by Olive

Jul 26, 2023

4 min read

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"Why Burger King is launching a rewards program" and "How to create an accessible app (and why you should)" may seem like unrelated topics at first glance, but they actually have a common thread - the importance of catering to a diverse customer base.

Burger King, like many other quick service restaurants, has recognized the power of loyalty incentives. By launching a rewards program, they are not only enticing new customers but also rewarding their existing ones. This move makes perfect business sense, as it allows them to tap into the potential of repeat customers and increase customer loyalty.

Similarly, when it comes to app development, accessibility is key. While many developers may see it as a "nice-to-have" feature, it is actually crucial in today's mobile world. Approximately 15% of the world population suffers from some kind of disability or impairment, and by ignoring accessibility, developers are potentially excluding a significant portion of their target audience.

From a business perspective, making an app accessible is not only the right thing to do, but it also makes financial sense. By ensuring that your app can be used by people with physical motor limitations, visual impairments, or hearing impairments, you are opening up your app to a wider range of users. This can lead to increased downloads, more engaged users, and ultimately, higher revenue.

Creating an accessible app involves various considerations. From a design perspective, it is crucial to make sure that gestures and interactions can be configured to accommodate users with different abilities. For example, allowing users to customize tapping actions or offering alternative ways to navigate the app can greatly enhance the user experience for those with physical motor limitations.

In addition to physical motor limitations, visual impairment is another area to address in app development. People with visual impairments may have difficulty using a mobile application that is not adapted to their needs. Incorporating features like color contrast options, screen reader compatibility, and optional transcriptions or captions for videos and sound clips can greatly improve the experience for these users.

Hearing impairments should also be considered when creating an accessible app. Providing options for subtitles or captions in videos and sound clips can ensure that users with hearing difficulties can still engage with the content. Additionally, allowing users to adjust the volume and tone of sounds within the app can cater to those with varying levels of hearing.

From a legal standpoint, governmental institutions are starting to codify laws and regulations requiring equal access for all users. While web accessibility guidelines exist, there is currently no established body defining accessibility standards specifically for mobile applications. However, this should not deter developers from prioritizing accessibility. By incorporating accessibility features, developers can not only meet legal requirements but also create a more inclusive and user-friendly app.

Now that we understand the importance of accessibility in app development, let's explore three actionable pieces of advice to create an accessible app:

  1. Conduct User Testing: Involve users with disabilities or impairments in the testing phase of your app development process. By getting feedback from those who will be directly impacted by the accessibility features, you can identify areas for improvement and ensure that your app truly meets their needs.

  2. Educate Your Development Team: Make sure that your development team is aware of the importance of accessibility and has the necessary knowledge and tools to implement it. Provide training sessions, share resources, and encourage open discussions to foster a culture of accessibility within your team.

  3. Stay Updated on Accessibility Guidelines: While there may not be established accessibility standards specifically for mobile applications, it is important to stay informed about current best practices and guidelines. Keep an eye on developments in web accessibility and adapt them to your mobile app's context.

In conclusion, both Burger King's launch of a rewards program and the importance of creating an accessible app highlight the need to cater to a diverse customer base. Whether it's through loyalty incentives or accessibility features, businesses can benefit from reaching a wider range of users. By prioritizing accessibility in app development, developers can not only improve user experience but also maximize revenue. So, let's strive to create apps that are accessible to every single person, regardless of disability or impairment.

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